Applications Engineer

WA Consultants Ltd; Cambridge; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A recruitment agency is seeking an experienced Applications Engineer to join on an initial 6-month contract in a hybrid role based in Cambridge. The ideal candidate will have hands-on experience with SaaS-based DevOps tools like GitHub and Jira, a strong application support background, and a solid understanding of ITIL principles. Responsibilities include administering SaaS platforms and mentoring junior team members. The role requires attendance in Taunton 1–2 days per week.

Qualifications

• Hands-on experience with SaaS-based DevOps tooling.
• Strong background in application support.
• Solid understanding of ITIL principles.

Responsibilities

• Administer and configure SaaS platforms like GitHub and Jira.
• Provide application support, troubleshooting, and incident resolution.
• Act as a technical escalation point for complex queries.

Skills

SaaS platform administration

Application support

ITIL principles

Problem-solving

Mentoring

Tools

GitHub

Jira

Confluence

Lucid

Mural

Job description

Overview

WA Consultants is seeking an experienced Applications Engineer to join our client on an initial 6-month contract. This hybrid role requires attendance in Taunton 1–2 days per week.

Responsibilities

• Administer and configure SaaS platforms such as GitHub, Atlassian (Jira, Confluence), Lucid, and Mural
• Provide application support, including monitoring, troubleshooting, and incident resolution
• Manage incidents and service requests in alignment with ITIL principles and established service management processes
• Act as a technical escalation point for complex queries and issues
• Support and mentor junior team members, encouraging knowledge sharing and continuous development
• Contribute to service improvement initiatives and operational best practices

Key Skills & Experience

• Hands-on experience administering and configuring SaaS-based DevOps tooling (e.g., GitHub, Jira, Confluence, Lucid, Mural)
• Strong background in application support within a structured IT service environment
• Solid understanding of ITIL principles and service management best practices
• Excellent problem-solving and communication skills
• Experience mentoring or supporting junior team members

For further information, please contact Alexander Wilson.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.