Application Support Specialist

Michael Page (UK); Birmingham; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A global software house in Birmingham seeks an Application Support Specialist to join their team. This hybrid role involves troubleshooting technical issues, guiding customers, and ensuring excellent service. Candidates should have at least 2 years of experience in technical support and strong communication skills. Furthermore, a starting salary of £38,000 - £40,000 is offered, along with benefits like private medical insurance and development programs.

Benefits

Private medical and dental insurance

Health & Wellness programmes

Career & Personal Development programmes

Qualifications

• 2+ years in technical or application support.
• Experience supporting SaaS or web-based applications.
• Excellent communication skills.

Responsibilities

• Resolve product issues and guide customers.
• Take ownership of support cases from start to finish.
• Document findings and improve processes.

Skills

Technical support experience

Customer-focused communication

Problem-solving skills

SaaS application support

Tools

PHP

SQL

JavaScript

Job description

Overview

• A chance to join a new team within a rapidly-expanding software house.
• An Application Support role covering SQL, MySQL, PHP, JavaScript, Linux.

About Our Client

• Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site.
• The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions.
• For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around.
• The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work.
• Work/life harmony and flexibility aren't just buzzwords for this business, but they're built into how they work, each and every day.
• Whether you're in sales, support, product, or beyond, you'll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose.

Job Description

• We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience.
• In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish.
• Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed.
• Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach.
• Keeping customers in the loop with clear, proactive communication throughout the support process.
• Documenting your findings to support future case resolution and contributing to internal knowledge sharing.
• Identifying common trends and collaborating with the team to improve processes and reduce recurring issues.
• Ensuring all support interactions are timely, accurate, and aligned with service-level expectations.
• This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote.

The Successful Applicant

A successful applicant for the Application Support Specialist position, you should have experience in the following:

• Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role.
• Hands-on experience supporting SaaS or web-based applications in fast-paced environments.
• Previous exposure to CRM platforms.
• Bonus if you've worked with support platforms like Salesforce.
• Excellent communication skills, with a customer-focused approach.

Your Technical Skills

• Comfortable with PHP and able to debug and interpret code and SQL queries.
• Familiarity with JavaScript and/or other languages in the context of troubleshooting and support.
• Confident working in Linux environments and using command lines.
• Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics.
• Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS.

What\'s on Offer

• Starting salary of £38,000 - £40,000 per annum.
• Private medical and dental insurance.
• Health & Wellness programmes.
• Career & Personal Development programmes.