Application Support Manager | The King’s Trust

The King's Trust; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A charitable organization is seeking an Application Support Manager to lead a skilled team in managing business-critical platforms. You will ensure systems are efficient and effective in supporting young people's journeys into work and education. The role includes developing team objectives, overseeing incidents, and collaborating with various stakeholders. Benefits include a great holiday package, flexible working, and generous family leave.

Benefits

30 days annual leave

Flexible working arrangements

Health and financial well-being support

In-house learning platform

Interest-free season ticket loans

Generous family leave

Qualifications

• Strong leadership experience in application support.
• Deep understanding of IT service management principles such as ITIL.
• Experience in charity sector is a bonus.

Responsibilities

• Lead and develop a skilled Application Support team.
• Oversee incidents and service requests.
• Collaborate with colleagues to drive continuous improvement.

Skills

Leadership experience in application support

Problem-solving skills

Clear communication

Relationship-building

Familiarity with CRM/ERP/HRIS

Tools

ServiceNow

Job description

Overview

Job Title: Application Support Manager

Employer: The King’s Trust

Location: Birmingham, Manchester or London (Hybrid working – minimum of 2 days in the office)

Employment Type: Permanent

Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you’ll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You’ll be at the heart of our mission enabling our teams to do what they do best: support young people into work, education, or training.

Location details: Birmingham, Manchester or London with hybrid working – minimum 2 days in the office. Interviews are scheduled for w/c 20th October 2025.

What happens next: Please submit a CV, and a Cover Letter that includes your experience, transferrable skills and motivation to work for The King’s Trust. The team will be in touch about the next steps shortly after the closing date.

Responsibilities

• Lead and develop a skilled Application Support team, providing oversight of business-critical platforms.
• Define team objectives aligned with wider organisational goals.
• Oversee incidents and service requests, manage system upgrades and enhancements.
• Collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement.
• Manage multiple priorities, lead with empathy, and drive system performance.

Qualifications

• Strong leadership experience in application support.
• Deep understanding of IT service management principles such as ITIL.
• Problem-solving skills, clear communication, and ability to build effective relationships with internal stakeholders and external vendors.
• Familiarity with CRM, ERP, or HRIS systems, and tools like ServiceNow.
• Experience in the charity sector is a bonus, but potential, purpose, and motivation are valued.

Benefits

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year.
• Flexible working! Where operationally possible, a mix of office days and working from home (discuss with the hiring manager).
• You can volunteer for and/or attend events The King’s Trust Awards, Pride, active events, etc.
• In-house learning platform! Develop your skills for your career and your role.
• Benefits platform! Health and financial well-being support, plus discounts on restaurants, shops and cinemas.
• Personal development opportunities Through networks such as KT CAN, KT GEN, KT DAWN, and PULSE.
• Fantastic Family leave! 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)

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