Application Support Engineer - SQL Expert & Client Success

hireful; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic tech support company is seeking a driven Application Support Analyst to join their Software Support team in Milton Keynes. This role involves diagnosing software and application issues, owning each support ticket from start to resolution, and collaborating with Development and QA teams. The ideal candidate will have a strong background in SQL and software support, contributing to a professional and proactive service experience. Benefits include a competitive salary, pension, private healthcare, and more.

Benefits

5% pension

25 days holiday

2 wellbeing days

Christmas shutdown

private healthcare

life assurance

cinema tickets

Qualifications

• Experience in a Software Support capacity, preferably with applications.
• Ability to resolve client issues in a professional manner.
• Strong understanding of software and application issues.

Responsibilities

• Diagnose and resolve software and application issues.
• Log client issues and coordinate with Development and QA.
• Own each ticket from first contact to resolution.

Skills

SQL

Diagnosing software issues

Technical support experience

Job description

A dynamic tech support company is seeking a driven Application Support Analyst to join their Software Support team in Milton Keynes. This role involves diagnosing software and application issues, owning each support ticket from start to resolution, and collaborating with Development and QA teams. The ideal candidate will have a strong background in SQL and software support, contributing to a professional and proactive service experience. Benefits include a competitive salary, pension, private healthcare, and more.