Application Support Engineer - South Manchester

Cathcart Technology; Ringway; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A market-leading technology firm in the UK is seeking a 3rd Line support engineer / infrastructure engineer to join their team. This customer-facing role involves leading installations and upgrades of bespoke solutions, providing expert-level support, and resolving complex server challenges. The position offers a generous hybrid working policy and competitive benefits, making it an ideal opportunity for passionate technologists.

Benefits

Generous bonus

Market-leading pension

Hybrid working policy

Qualifications

• Experience supporting a range of bespoke applications.
• Ability to provide expert-level support.
• Proven track record with operational support and project work.

Responsibilities

• Lead installations and upgrades of bespoke solutions.
• Act as a senior escalation point for incidents.
• Troubleshoot and resolve server and software challenges.

Skills

Troubleshooting complex issues

Installing SaaS applications

Configuration of bespoke solutions

Job description

Overview

We are looking for a 3rd Line support engineer / infrastructure engineer to join our market leading SaaS client. This is a customer facing role supporting a range of bespoke applications, both hosted and on prem, where you will need demonstrable experience installing, migrating and configuring SaaS applications.

You will need experience troubleshooting complex issues in both an operational support role and for new project work.

Responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions in client environments, coordinating closely with internal teams
• Act as a senior escalation point, providing expert level support and taking full ownership of advanced technical incidents
• Troubleshoot and resolve complex server, software, and compatibility challenges
• Build and maintain detailed documentation for processes, configurations, and deployments to support knowledge sharing

About the team and benefits

It\'s a small team, and they want really passionate technologists with a genuine interest infrastructure. They have an excellent reputation as an employer with a very low turnover as staff because people really enjoy working there. They offer an very generous hybrid working policy with only a few days a month in the office required, as well as market leading pension and benefits as well as a generous bonus