Application Support Engineer - South Manchester

Cathcart Technology; Lancashire; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in the UK is seeking a 3rd Line Support Engineer to provide expert support for bespoke applications. This role requires strong skills in SaaS installation and troubleshooting complex issues. You'll enjoy a hybrid working environment with generous benefits and a low turnover rate, making it a great place to grow your career.

Benefits

Generous hybrid working policy

Market leading pension

Attractive bonuses

Qualifications

• Demonstrable experience installing, migrating, and configuring SaaS applications.
• Experience in operational support and new project work.

Responsibilities

• Lead installations and upgrades of bespoke solutions in client environments.
• Act as a senior escalation point for advanced technical incidents.
• Troubleshoot complex server and software challenges.
• Maintain detailed documentation for processes and configurations.

Skills

Installation of SaaS applications

Troubleshooting complex issues

Expert level support

Documentation skills

Job description

Overview

We are looking for a 3rd Line Support Engineer/infrastructure engineer to join our market leading SaaS client. This is a customer facing role supporting a range of bespoke applications, both hosted and on prem, where you will need demonstrable experience installing, migrating and configuring SaaS applications.

You will need experience troubleshooting complex issues in both an operational support role and for new project work.

Responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions in client environments, coordinating closely with internal teams
• Act as a senior escalation point, providing expert level support and taking full ownership of advanced technical incidents
• Troubleshoot and resolve complex server, software, and compatibility challenges
• Build and maintain detailed documentation for processes, configurations, and deployments to support knowledge sharing

Company / Benefits

It\'s a small team, and they want really passionate technologists with a genuine interest infrastructure. They have an excellent reputation as an employer with a very low turnover as staff because people really enjoy working there. They offer a very generous hybrid working policy with only a few days a month in the office required, as well as market leading pension and benefits as well as a generous bonus.