Application Support Engineer - Hybrid IT Ops

2022 - Chief Operating Office; Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A financial services company seeks an Application Support Engineer to enhance IT operations while ensuring optimal performance. This role involves resolving incidents, monitoring systems, and collaborating across various IT teams. Candidates should possess excellent communication skills, in-depth knowledge of Windows operating systems, and experience with ITIL service management. The position offers a hybrid work model with occasional travel to Glasgow and Newcastle, along with competitive benefits and development opportunities.

Benefits

25 days holiday, increasing over time

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Must have strong verbal and written communication skills.
• Experience with Windows Operating Systems is crucial.
• ITIL knowledge to manage incidents and changes effectively.

Responsibilities

• Resolving incidents and collaborating across IT teams.
• Conducting system health checks for optimal performance.
• Managing stakeholders and communications effectively.

Skills

Excellent communication skills

In-depth knowledge of Windows Operating Systems

Knowledge of ITIL service management

Troubleshooting system integration

Conducting system health checks

Vendor management skills

Database integration troubleshooting

Tools

Windows Servers

Application monitoring tools

Job description

A financial services company seeks an Application Support Engineer to enhance IT operations while ensuring optimal performance. This role involves resolving incidents, monitoring systems, and collaborating across various IT teams. Candidates should possess excellent communication skills, in-depth knowledge of Windows operating systems, and experience with ITIL service management. The position offers a hybrid work model with occasional travel to Glasgow and Newcastle, along with competitive benefits and development opportunities.