Application Support Engineer

ZipRecruiter; North East; On-site; GBP 80,000 - 130,000; Full time

Job summary

A leading recruitment service provider in the UK seeks an Application Support Engineer to provide Level 2 support for core applications in a financial services environment. The ideal candidate will have a Bachelor’s degree from a Russell Group university and experience in application support and incident management. Responsibilities include collaborating with business users and resolving escalated issues in a customer-focused setting.

Qualifications

• Experience providing Level 2 support across Windows & Linux servers.
• Strong customer service mindset with incident/problem management experience.
• Background in application support.

Responsibilities

• Provide Level 2 support across Windows & Linux servers, Kubernetes, and C# applications.
• Interrogate logs and databases to resolve escalated issues.
• Collaborate with business users, developers, and quants.

Skills

Linux

Kubernetes

C#

Databases

Education

Bachelor’s degree from a Russell Group university

Job description

Application Support Engineer – Financial Services | Newcastle Onsite, 5 days / week | Linux, Kubernetes, C#, Databases | £80-130K

We’re building out a Level 2 Application Support function to supplement offshore vendor teams (who cover L1). This role is focused on supporting core applications in a financial services environment, providing both technical and business-facing support.

Responsibilities & Experience

• Provide Level 2 support across Windows & Linux servers, Kubernetes, and C# applications.
• Interrogate logs and databases to resolve escalated issues.
• Deliver effective support within a financial services environment.
• Collaborate with business users, developers, and quants to resolve issues and communicate clearly.
• Strong customer service mindset with experience in incident/problem management.
• Background in application support (career support professional, not an ex-developer).
• Bachelor’s degree from a Russell Group university required.

Qualifications

• Bachelor’s degree from a Russell Group university required.
• Background in application support (career support professional, not an ex-developer).
• Strong customer service mindset with experience in incident/problem management.