Application Support Engineer

Brook Street; Cambridge; Hybrid; GBP 48,000; Full time

Job summary

A global technology business in Cambridge is seeking an Application Support Engineer to provide critical application support in a hybrid role. You will be responsible for troubleshooting and resolving technical issues while managing service requests within SLAs. The ideal candidate should have experience with Windows environments, web technologies, and SQL Server. The position offers a salary of £48,000 plus additional on-call compensation and opportunities for international travel.

Benefits

Salary of £48,000

Additional compensation for on-call duties

Opportunity for international travel

Qualifications

• Experience in customer-facing support role.
• Strong problem-solving mindset and technical investigation skills.
• Ability to communicate technical information clearly.

Responsibilities

• Provide application support via ticketing systems, email, and phone.
• Investigate, troubleshoot, and resolve application issues.
• Manage incidents and service requests within defined SLAs.
• Document issues, resolutions, and support processes.

Skills

Experience supporting Windows workstation and server environments

Experience with web technologies and environments

Working knowledge of SQL Server

Strong general computer literacy and application usage skills

Job description

Overview

Location: Cambridge (Hybrid)

Salary: £48,000 + on-call pay

Type: Permanent, Full-time

We are working with a global technology business based in Cambridge that is expanding into the UK market and looking to hire Application Support Engineers to join their growing global support team.

This is an excellent opportunity to work in an international environment, providing application support to a global client while developing your technical and problem-solving skills.

The Role

As an Application Support Engineer, you will be responsible for providing day-to-day support for business-critical applications. You will work closely with customers to investigate, troubleshoot, and resolve application and integration issues while meeting agreed SLAs.

Key responsibilities include:

• Providing application support via ticketing systems, email, and phone
• Troubleshooting and resolving application and integration issues
• Managing incidents and service requests within defined SLAs
• Investigating complex technical issues with a structured, analytical approach
• Documenting issues, resolutions, and support processes
• Participating in a rotating on-call schedule (evenings, weekends, and holidays)

Required Qualifications

• Experience supporting Windows workstation and server environments
• Experience with web technologies and environments, including browsers and IIS
• Working knowledge of SQL Server and database-driven applications
• Strong general computer literacy and application usage skills
• Ability and willingness to travel domestically and internationally as well as participate in on call rota

About You

• You have a strong problem-solving mindset and enjoy investigating technical issues
• You are comfortable working in a customer-facing support role
• You can communicate technical information clearly to both technical and non-technical users
• You thrive in an SLA-driven, fast-paced support environment

What's on Offer

• Salary in the region of £48,000
• Additional compensation for on-call duties
• Hybrid working model
• Opportunity to work as part of a global support team
• Potential for international travel

If this role aligns with your experience and career goals, we'd love to hear from you. Apply now or get in touch to receive further information and arrange an initial conversation.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.