Application Support Consultant

Hampshire County Council; Hyde; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in England is seeking a candidate for application support, focused on Children’s Services. The role involves supporting business-critical applications, managing workloads, and coordinating system upgrades. The ideal candidate will have experience in IT support and a strong background in problem-solving. This position offers a hybrid working model, promoting a healthy work-life balance and opportunities for professional development.

Benefits

Flexible work arrangements

Internal development programs

Competitive salary and benefits

Qualifications

• Experience in functional, system, and acceptance testing.
• Knowledge of local authority business processes is an advantage.
• Ability to manage and resolve complex support incidents.

Responsibilities

• Support business-critical applications in a dynamic environment.
• Plan workloads and coordinate system upgrades.
• Work with users to develop and understand business requirements.

Skills

Interpersonal skills

Problem-solving

IT support

Configuration of business applications

Job description

Overview

The focus of the team is application support for Hampshire County Council across the Directorates, with a focus on Children’s Services. We work on compliance, analysis, configuration, and testing of changes alongside the business‑as‑usual support of these critical systems. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Key Responsibilities

The successful candidate will be positive, enthusiastic, and flexible, with excellent interpersonal skills. You will work in a dynamic environment supporting business‑critical applications and have a background in IT, supporting and configuring business applications. Knowledge of local authority business processes is an advantage, and you will possess effective problem‑solving skills to manage and resolve complex support incidents.

You will take initiative and responsibility for leading work streams. You will plan your own and others’ workloads, prioritise tasks, and coordinate system upgrades to ensure our applications remain compliant and secure. You should have experience in functional, system, and acceptance testing, and be able to work with users to develop and understand business requirements.

About Hampshire County Council

Hampshire County Council is a modern business delivering a wide range of services that make a real difference to the lives of residents and the community, including transport, planning, waste recycling, libraries, and trading standards.

Location & Working Conditions

This role will be based at our Winchester offices. However, as part of Hampshire County Council’s Open Workplace Policy, you may work between home and the office in a hybrid arrangement, depending on operational requirements. We support an effective work‑life balance and are open to discussing flexible work requests.

Benefits & Development

Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work‑life balance. We invest in you through our internal development programmes and training and provide a competitive salary and benefits package.