Application Support Analyst

Culina Group; Swadlincote; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics provider is looking for an Applications Support Analyst in Swadlincote. The role involves troubleshooting and resolving IT incidents, managing support requests, and providing second line support for various applications. Ideal candidates will have a logical approach to problem-solving and a desire to understand IT systems. This role offers opportunities for formal IT training and career development, alongside competitive benefits including generous annual leave and a pension scheme.

Benefits

Competitive holiday entitlement

Pension scheme

Life Assurance

Employee Assistance Programme

Eye Care Vouchers

Rewards & Recognition

Everyday discounts

Qualifications

• Logical, methodical approach to problem-solving.
• Tenacious and self-motivated with a desire to get to the root of problems.
• Capacity to learn new principles across a wide range of applications.

Responsibilities

• Investigate, troubleshoot and resolve incidents and requests.
• Provide 2nd line support for IT applications.
• Manage incidents and escalation according to business impact.

Skills

Logical problem solving

Self-motivation

Understanding of IT systems

SQL query writing

Job description

Company Description

Culina Group is a leading UK 3rd party food & drinks logistics provider offering dedicated and shared user warehousing and distribution solutions.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As a leading 3rd Party Logistics Provider, Information Technology is a critical part of our strategy and operation. We are currently recruiting for an Applications Support Analyst in the Swadlincote/Lutterworth area. We are looking for an experienced individual to support all company employees with problems relating to the IT technical environment.

Key duties of an Applications Support Analyst

• Investigate, troubleshoot and resolve incidents and requests and applications queries.
• Provide 2nd line Support across a variety of IT applications including Warehouse and Transport Management Systems, EDI, SAP, Crystal Reporting.
• Manage incidents and escalation according to business impact through to resolution
• Provide out of hours support for business critical incidents on a rotating on call basis.
• Provide detailed root cause analysis of recurrent issues to drive implementation of fixes / process improvements.
• Create and maintain support documentation across a range of applications / disciplines.
• Support development projects by assisting with IT testing where required
• Liaise with internal 3rd line analysts and external 3rd party support to ensure resolution of incidents according to business agreed SLA’s
• Undertake ad hoc project work as determined by Line Manager.
• This is a development role and includes access to formal IT training as part of the apprenticeship scheme allowing successful candidates to gain a recognised qualification and develop towards their preferred area of IT speciality.

Qualifications

• Logical, methodical approach to problem solving.
• Tenacious and self-motivated with a desire to get to the root of problems.
• Capacity to learn new principles across a wide range of applications.
• Show an understanding of IT systems and applications and how they can support business process.
• Possess an appreciation of basic IT support processes and procedures
• Drive to highlight opportunities for IT systems to enhance business processes.
• Experience in writing SQL queries to retrieve and analyse data desirable but not essential

Additional Information

As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave– Competitive holiday entitlement of 24days holiday plus the bank holidays.
• Pension scheme –we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer
• Life Assurance- 2x your annual salary
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of ourWinningTeam!