Application Support Analyst

Canopius; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global specialty lines (re)insurer is seeking an Application Support professional to join their IT team in Manchester. This role focuses on providing operational support for policy administration systems and involves troubleshooting, documentation, and software rollout. Candidates should have a strong background in SQL Server, customer-facing support roles, and excellent communication skills. The company offers a hybrid working model with a comprehensive benefits package.

Benefits

Hybrid working

Competitive base salary

Health and dental insurance

Discretionary bonus

Non-contributory pension

Qualifications

• Experience providing day-to-day support for policy administration systems.
• Ability to manage priorities through a ticketing system.
• Exposure to working in a highly regulated environment.

Responsibilities

• Executes standard operational support activities.
• Provides advice to business users for operational changes.
• Prepares user-level and support-level documentation.
• Troubleshoots issues and manages vendor coordination.
• Participates in migration and rollout of software.

Skills

SQL Server

T-SQL

SSIS

SSRS

ITIL practices

Customer-facing support

Excellent communication skills

Adaptability

Tools

Microsoft DevOps

PowerApps

PowerBI

Power Automate

Job description

Job Description

The role is within the application support team within the IT department. The role is responsible for providing day-to-day support and operational excellence of the companies’ policy administration systems (subscribe) and the ecosystem around it. The role will be actively involved in BAU support, project implementations, managing system maintenance and upgrades and working on incident Problem and ServiceRequests.

Key Responsibilities

• Executes standard operational support activities across the Subscribe estate.
• Provides advice to business users and supports day-to-day operational changes to the system.
• Prepares required documentation including support-level and user-level documentation.
• Manages own work and priorities through ticketing system and workflow.
• Troubleshoots issues with the business and liaises with 3rd party vendor for anything that cannot be handled in house.
• Participates in the migration, configuration and rollout of new or upgraded software and associated APIs.

Skills And Experience

• SQL Server, T-SQL, SSIS, SSRS.
• Working knowledge of insurance practices.
• Experience of providing support in a customer-facing environment.
• Exposure to ITIL practices.
• Excellent communication skills with the ability to convey issues and resolutions to all levels of the business.
• Self-Start with a willingness to learn new skills & Technologies.
• Demonstrates a continuous improvement mindset.

Desirable

• Adaptable to changing priorities, workloads and demonstrates good stakeholder management.
• Exposure of working in a highly regulated environment.
• Experience with Microsoft’s suite of applications such as DevOps, PowerApps, PowerBI, Power Automate.

Our Benefits

ABOUT US

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.