Application Support Analyst

Babcock International; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defence contractor in Bristol is seeking an Application Support Analyst to join their dynamic team. In this role, you will provide critical support for bespoke software used by the Royal Navy and other industry partners. The position involves resolving customer issues, diagnosing application faults, and maintaining clear communication. Applicants must have strong analytical skills and a working knowledge of SQL and Oracle databases. The role offers a generous benefits package and opportunities for professional development.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to health consultations

Employee share scheme

Professional fees payment

Special paid leave for reservists

Holiday Trading benefits

'Be Kind Day' paid leave for volunteering

Employee assistance programme

Qualifications

• Experience supporting bespoke, web-based applications.
• Ability to achieve and maintain Security Check security clearance.
• Proven experience in customer support.

Responsibilities

• Support the Service Management Team by resolving customer issues.
• Prioritise tasks to deliver positive outcomes.
• Investigate and diagnose issues across web-based applications.

Skills

Strong analytical skills

Problem-solving skills

Reporting skills

Experience with SQL

Experience with Oracle databases

Familiarity with ITSM tools

Tools

SQL

Oracle

Staffware workflow engine

Oracle Webcentre Portal technologies

Job description

Overview

As an Application Support Analyst, you'll have a role that's out of the ordinary. Join a dynamic team at the core of mission-critical operations, supporting bespoke software for the Royal Navy, MOD, and industry partners. This pivotal role drives the success of the Submarine Development Agency and offers a unique career path in defence, aerospace, and engineering-fields that are innovative, impactful, and vital to national security. Day-to-day, you'll provide responsive support to customers by resolving issues, prioritising tasks for effective outcomes, diagnosing application faults, and maintaining clear communication and records to ensure a smooth service experience.

Babcock International: For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

Responsibilities

• Support the Service Management Team by resolving customer issues and providing timely information
• Prioritise tasks to deliver positive outcomes and excellent customer experience
• Deliver prompt and courteous resolutions via phone and email
• Investigate and diagnose issues across a suite of bespoke web-based applications
• Record activities and update customers on progress
• This role is full time 35 hours per week, shifts within 7am - 7pm and is based on site at Babcock Technology Centre.
• Strong analytical, problem-solving, and reporting skills
• Proven experience supporting bespoke, web-based applications
• Working knowledge of SQL and Oracle databases
• Familiarity with ITSM tools for incident management
• Experience with Staffware workflow engine - Desirable
• Experience with Oracle Webcentre Portal technologies - Desirable
• The successful candidate must be able to achieve and maintain Security Check security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.