Application Support Analyst

Mars; Abingdon; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading technology firm in the UK is seeking an Application Support Analyst to provide exceptional customer service and support. This role requires strong problem-solving skills and the ability to mentor junior members. The ideal candidate will have 1-2 years of commercial experience, a passion for technology, and knowledge of SQL, KQL, and ITIL practices. The position offers a competitive salary of £40,000 - £45,000 and a comprehensive benefits package, including life assurance and a profit share scheme.

Benefits

Life Assurance

Income Protection

Pension contributions

27 days holiday

Profit share scheme

Social calendar events

Qualifications

• 1-2 years of commercial experience in a similar role.
• Experience in ITIL best practices.
• Passion for technology and desire to learn.

Responsibilities

• Provide excellent customer service and support.
• Solve complex problems with a proactive approach.
• Mentor junior members of the team.

Skills

Excellent customer service skills

Problem-solving

Strong communication skills

Mentoring

Tools

SQL

KQL

Power BI

Python

C#

Job description

Overview

The Application Support Analyst needs to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into my clients culture. You'll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology.

Responsibilities

• Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to manage escalations and work with multiple stakeholders.
• An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems. To be able to mentor more junior members on their investigations.
• Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond.

Essential Qualifications

• A passion for technology and desire to learn about new systems and tools.
• Experience in ITIL best practices, experience in supporting bespoke software, experience in supporting cloud infrastructure and hardware, experience in query languages such as SQL and KQL.

Desirable Qualifications

• Experience in Power BI and the languages used M query and DAX.
• Awareness of programming languages such a Python and C#.
• Experience in or awareness of software requirements gathering.
• Experience in or awareness of software development.
• Experience in managing 3rd party supplier relationships.

If you're a Application Support Analyst with 1-2 years of experience commercial experience, and you're looking for a career defining opportunity, then please drop Lee at MARS an application.

MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit a passionate and articulate Application Support Analyst into a new client support team.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

Our client is offering a highly competitive salary (£40,000 - £45,000) and our generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September. Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year.