Apparel & Quality Customer Service Executive

Tagged Resources; Greater Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent recruitment agency is seeking an Apparel and Quality Customer Service Executive to join their team in Greater Manchester. The ideal candidate will have over 2 years' experience in an office-based role, excellent customer service skills, and high IT literacy. Responsibilities include providing support for customer deliveries and managing queries. The position offers various benefits, including flexible working hours and generous holiday allowance.

Benefits

20 days holiday plus loyalty scheme

Staff discount on products

Flexible working hours

Free parking

Relaxed working environment

Qualifications

• At least 2 years' experience in a similar office-based role.
• Strong analytical and problem-solving skills.
• Experience working with garments and knowledge of garment technology/QC is a plus.

Responsibilities

• Responsible for various customer service-related tasks.
• Proactively help to offer an exceptional level of customer service.
• Manage order delivery and resolve any problems.

Skills

Customer service

IT literacy

Communication

Analytical skills

Teamwork

Education

Good level of education

Tools

Excel

ERP system

Job description

Our client is a real success story delivering high-quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team as an Apparel and Quality Customer Service Executive who is able to develop an excellent understanding of the business’s needs, understand the supply chain process, and build strong internal and customer relationships at all levels.

The Role

• Responsible for various customer service-related tasks.
• Proactively helping to offer an exceptional level of customer service.
• Supporting customer deliveries on a National and International basis.
• Placing and tracking orders.
• Managing order delivery and resolving any problems.
• Providing quotations / estimates to customers.
• Directly working with customers to handle queries and provide solutions.

Requirements

• At least 2 years' experience in a similar office-based role.
• Excellent customer service and interpersonal skills.
• High level of IT literacy, experience with Excel, and ideally working with an ERP system.
• Very organised and a logical thinker.
• Good communicator.
• Strong analytical and problem‑solving skills.
• Team player.
• Good level of education.
• Experience of working with garments and knowledge of garment technology / QC would be a plus.

Benefits

• 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme.
• Staff discount on products.
• Flexible working hours available.
• Offices are 400 metres from the new Parkway Tram stop (Metrolink).
• Offices provide free parking.
• Relaxed, professional and friendly working environment.
• Busy and varied workload.

Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.

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