AO Children and Secondary Case Progression Unit

Brook Street; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A temporary staffing agency is seeking an Administrative Officer for the Home Office's Children and Secondary progression Unit in Liverpool. This position offers a competitive hourly rate and the opportunity to gain valuable experience in the Public Sector. Responsibilities include case progression tasks, administrative support, and monitoring shared inboxes. Essential skills include attention to detail, communication skills, and proficiency in MS Office. The contract lasts for 6 months, with potential extension, and training will be provided.

Qualifications

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook).
• Time management, ensuring accurate recording of working hours.
• Organisational skills to prioritise urgent work.
• Flexible and adaptable to changes in policies and processes.
• Responsibility for effective personal and team delivery.

Responsibilities

• Case progression tasks including triage and interview booking.
• Provide day-to-day administrative support with data entry.
• Monitor shared inboxes and escalate queries appropriately.
• Manage time efficiently to meet deadlines.
• Maintain confidentiality and data protection protocols.
• Analyse and collate information for reporting.

Skills

Attention to detail

Communication skills

Microsoft Office proficiency

Time management

Organisational skills

Flexibility and adaptability

Job description

Overview

AO Children and Secondary progression Unit; Home Office

Location: Capital Building, Liverpool, L3 9PP
Hourly rate: £13.85 per hour
Working Days/Hours: 37 hours per week, Mon-Fri, 9 - 5 - flexibility
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their customer services group as an Administrative Officer in Children and Secondary progression Unit. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.

Responsibilities

• Case progression tasks such as triage, barrier removal, interview booking. Full training will be provided.
• Provide day-to-day administrative support including data entry, form processing, and maintaining accurate casework records.
• Monitor shared inboxes and triage or escalate queries appropriately.
• Prioritise tasks effectively and manage time efficiently to meet deadlines while maintaining high-quality output.
• Work in accordance with departmental policies, data protection requirements and confidentiality protocols, including immediate escalation of any potential data breaches.
• Collating and analysing fairly complex information or data, submitting results in a written report.

Essential Skills & Criteria

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook).
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisation skills, including an ability to identify and prioritise urgent work.
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
• Taking responsibility for effective personal and team delivery.

Clearance & Training

• Clearance level: Basic DBS and CTC (to be applied for by Brook Street upon a successful application).
• Training provided: Dependent on task, around 1 week training, buddy up until comfortable.
• Additional clearance: If applicable, a period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check; candidate to provide.

Notes

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. We are committed to engaging with you; if you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel, please reach out via the Brook Street website to register your interest.