AO Business Account Manager

AO RETAIL LIMITED; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK is looking for an Account Manager to handle a portfolio of B2B clients. You will create business plans, monitor performance, and ensure top-notch customer service. Ideal candidates have experience in account management and are strong communicators. This position offers various benefits including annual holidays and health perks.

Benefits

25 days holidays plus bank holidays

5% pension matched by the company

Discounted gym membership

On-site parking

Complimentary breakfast

Qualifications

• Solid experience in B2B account management required.
• Experience with white goods or MDA is ideal.
• Must excel in customer service delivery.

Responsibilities

• Create joint business plans for clients.
• Monitor performance and report wins.
• Participate in client events.

Skills

B2B account management

Communication skills

Customer-focused

Organisational skills

Team collaboration

Job description

Overview

Ready to take charge of your own client portfolio and make a real impact? At AO, we’re all about making things easy for our customers—and that’s where you come in. As an Account Manager, you’ll be the go‑to person for around 50 B2B clients, building strong relationships, spotting opportunities, driving growth, and ensuring every client feels valued.

Responsibilities

• Creating joint business plans that actually work.
• Keeping an eye on performance and reporting wins and opportunities.
• Getting out and about at client events such as conferences, expos, charity gigs.
• Working closely with internal teams (Supply Chain, Customer Experience, Trade) to make things happen.
• Running regular account reviews to keep everything on track.
• Handling queries quickly and accurately because nobody likes waiting.

Qualifications

• Solid experience in B2B account management.
• Experience with white goods or MDA is ideal.
• A natural relationship builder with top‑notch communication skills.
• Customer‑focused and obsessed with delivering great service.
• Organised, proactive, able to juggle multiple priorities.
• Can work independently but enjoys collaboration within a team.

Benefits

• Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years).
• Pension: 5% of annual salary matched by AO.
• VIP at the AO Arena: opportunities to win free tickets and pre‑sale access.
• Health & wellbeing: discounted gym membership, onsite spa, virtual GP services and mental health support.
• Discounts: exclusive across our product range.
• Family leave: Enhanced maternity, paternity, adoption leave.
• Making a difference: 2 fully paid days per year to donate time to any charity of your choice.
• On‑site perks: free parking, complimentary breakfast, coffee at subsidised Starbucks.