AMHP Administrator Assistant

East London NHS Foundation Trust; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health service provider in Bedford is seeking a full-time Band 3 Team Administrator to provide administrative support to the AMHP Service and Operational manager. The ideal candidate will have excellent administration skills, be able to work under pressure, and have experience in a mental health or NHS setting. Responsibilities include managing communications and supporting patients in crisis. The position requires strong computer literacy and the ability to work independently, contributing to the overall goal of improving patient care.

Qualifications

• Previous administration experience in a mental health or other NHS setting is essential.
• Experience using RiO and Microsoft office, MS Teams, Excel packages.
• Ability to take minutes of meetings.

Responsibilities

• Provide comprehensive administrative support to the AMHP Service and Operational manager.
• Assist distressed clients in a sympathetic manner.
• Work unsupervised and under pressure.

Skills

Computer Literacy

Excellent communication skills

Ability to maintain confidentiality

Advanced keyboard skills

Education

English GCSE or NVQ1

Tools

RiO

Microsoft Office

MS Teams

Excel packages

Job description

A vacancy has arisen for a full time Band 3 Team Administrator based at the Poplars Site, Houghton Regis, Dunstable and Luton and Florence Ball House, Kimbolton Road, Bedford, to support the Bedfordshire and Luton Countywide AMHP Service.

This vacancy is being advertised as a permanent full time post, Monday to Friday 9-5pm.

We are looking for an enthusiastic and motivated person who is flexible and has excellent administration and communication skills. You must have the ability to work unsupervised, under pressure and be able to deal sympathetically with patients and relatives of people with mental health problems, presenting in a crisis. Your main responsibilities will be to provide comprehensive administrative support to the AMHP Service and Operational manager. Previous administration experience in a mental health or other NHS setting is essential as well as experience using RiO and Microsoft office, MS Teams, Excel packages and the ability to take minutes of meetings.

Main duties of the job

You will be part of an existing team of administration staff who provide comprehensive administration / secretarial support to the Service. You should have good verbal and written communication skills

Beatrice Tinkler - Operational manager on 07958617516

Email: [e-mail]

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job responsibilities

We are looking for an enthusiastic and motivated person who is flexible and has excellent administration and communication skills. You must have the ability to work unsupervised, under pressure and be able to deal sympathetically with patients and relatives of people with mental health problems, presenting in a crisis. Your main responsibilities will be to provide comprehensive administrative support to the AMHP Service and Operational manager. Previous administration experience in a mental health or other NHS setting is essential as well as experience using RiO and Microsoft office, MS Teams, Excel packages and the ability to take minutes of meetings.

Please refer to the attached detailed job description and main responsibilities for this vacancy.

Person Specification

Education/ Qualifications

• English GCSE or NVQ1

Skills/Abilities

• Computer Literacy including word processing and data entry. Ability to prioritise work. Ability to work without the need for direct supervision Ability to deal with distressed clients in a sympathetic manner Excellent communication skills including excellent telephone manner Ability to maintain strict confidentiality in all matters relating to clients Digital Dictation. Advanced keyboard skills
• Knowledge of Access/Patient Administration systems Copy typing skills 40-45 wpm typing speed Familiarity with switchboard duties

Experience

• Working In a Team. Experience of working in an office environment Working as part of an administrative team Experience of routine office administration including reception duties
• Working within a mental health service Of copy and dictation typing Working in a Multidisciplinary Health Team Experience of providing admin support within a health or social services setting
• An Understanding of Office Procedures. Knowledge of the data protection act and Caldicott.

Other

• Professional Accountability. Flexibility Communication Skills Polite and Friendly
• Ability to work on Own initiative. Full drivers licence and ability to travel to sites within Luton and Bedfordshire

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.