Amazon connect Engineer

Axiom Software Solutions Limited; Telford; On-site; GBP 65,000; Full time

Job summary

An innovative firm is on the lookout for a skilled Amazon Connect Engineer to join their dynamic team in Telford. This exciting role involves developing and implementing cutting-edge contact center solutions using Amazon Connect and various AWS services. You'll have the opportunity to work with a talented group of engineers, enhancing your skills in cloud computing while contributing to impactful projects. If you're passionate about technology and eager to advance your career in a supportive environment, this role is perfect for you. Embrace the chance to make a difference in the world of contact center solutions!

Qualifications

• Basic understanding of cloud computing and contact center concepts.
• Strong problem-solving and analytical skills are essential.

Responsibilities

• Develop, test, and deploy components of contact center solutions.
• Leverage AWS services to support contact center solution development.

Skills

Amazon Connect

AWS Services

Problem Solving

Scripting Languages (Python, JavaScript)

Analytical Skills

Education

Basic understanding of cloud computing

Exposure to AWS services

Tools

AWS CDK

DynamoDB

Lambda

S3

Job description

Amazon Connect Engineer

Role Type: Permanent/On Contract [Inside IR35]

Day Rate: £400 per day [Inside IR35]

Salary: £65K per annum

Location: Telford, UK

Frequency: 2 days work from office [mandatory]

About the Role:

We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.

Responsibilities:

1. Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
2. AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
3. Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
4. CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
5. Problem Solving: Troubleshoot and resolve technical issues.
6. Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.

Qualifications:

1. Basic understanding of cloud computing and contact center concepts.
2. Exposure to AWS services and architecture.
3. Strong problem-solving and analytical skills.
4. Attention to detail and ability to follow instructions.
5. Good communication and teamwork skills.

Preferred Qualifications:

1. Experience with scripting languages (Python, JavaScript).
2. Experience with performance and load testing of Managed services.