AM Support Clerk

South Western Railway; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional transport company in the United Kingdom is seeking a dedicated team member to provide exceptional service and support to the Regional Manager team. Duties include producing rosters, maintaining high standards of service and cleanliness, and ensuring effective communication within the team. Ideal candidates will possess resilience, strong communication skills, and a good standard of education. This role offers a competitive salary and a range of benefits, including travel discounts and a pension scheme.

Benefits

Free duty and leisure travel on SWR services

Free leisure travel for spouse/partner and dependants

75% discount on many other train operating companies

Full training and support

Excellent pension scheme

Qualifications

• Ability to cope in a pressured environment.
• Effective communication skills with internal and external customers.
• Good numerical abilities and IT literacy.

Responsibilities

• Produce Plantrack rosters on time and within budget.
• Provide proactive information to staff and handle inquiries.
• Maintain cleanliness and equipment standards at the station.
• Keep rules and publications current.
• Carry out clerical and data input duties efficiently.
• Attend training events as designated.
• Complete additional tasks assigned by station management.

Skills

Resilience

Communication skills

General education

Numeracy

IT literacy

Education

Good general standard of education

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

To provide a high level of service and support to the Regional Manager team, ensuring that the station rosters are produced efficiently.

To promote excellent service to both internal and external customers, maintaining high standards of courtesy and service.

Your main responsibilities will be:

• Produce Plantrack rosters on time and within budgeted requirements.
• Answer enquiries as necessary, providing proactive information to staff to ensure everyone is aware of what is happening within your area.
• Ensure that the cleaning standards are maintained to the highest of standards at all times whilst you are on duty.
• Ensure currency of all Rules, Notices and Retail circulars and publications, which may affect your working environment or product knowledge.
• Check equipment, cleanliness and general environment of station and take action by correcting or reporting any faults and maintaining written records.
• Ensure all the clerical and data inputting duties undertaken are carried out in a timely manner to ensure and maximise efficiency across the station(s) within your control.
• Attend all training events as designated by the company to assist your delivery with providing excellent customer service.
• Additional tasks as specified by the station management team applicable to the role.

You’ll need to be:

• Resilience and the ability to cope in a pressured environment
• Very good communication skills
• Good general standard of education.
• Good level of numeracy
• IT literate

Working pattern: Working an average of 37 hours per week over 5 days – Monday to Friday, business working hours.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse / partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/