Alton Towers | General Entertainment Technician

RWS Global; Farley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading technical services company in the UK is seeking event technicians who will support the installation, operation, maintenance, and de-rigging of shows and attractions at the Alton Towers Resort. Candidates should possess knowledge of technical systems in the entertainment industry, along with strong communication skills. This role offers competitive daily pay, with the opportunity for diverse interactions in a dynamic work environment.

Qualifications

• Experience with lighting, audio, video, and electronics.
• Knowledge of ethernet/IP network-based systems.
• Ability to ensure compliance with health and safety regulations.

Responsibilities

• Support the technical operation and maintenance of events.
• Complete compliance paperwork during system operation.
• Champion high standards in technical system safety.

Skills

Knowledge of entertainment industry technical systems

Planning and scheduling skills

Excellent verbal communication

Self-motivation

Education

Knowledge of health and safety legislation

Tools

QSys

Mediamatrix

Medialon

Chroma-Q Vista

Digico/Yamaha/Allen and Heath

Power tools

Job description

RWS Global is recruiting event technicians to support the install, operation, maintenance and de‑rig of shows and experiences based at the Alton Towers Resort, Staffordshire.

Responsibilities

• Ensure all work complies with safety regulations (Health and Safety at Work Act 1974, and all applicable local and international regulations).
• Support and be the key point of contact for the daily technical operation and maintenance of RWS Global events & experiences product, including daily power up/down, show operation, maintenance, fault finding, record keeping, compliance, and monitoring of all RWS Global events technical systems and other associated equipment installed and used within shows, walk‑through attractions, and any other RWS Global experiences.
• Ensure that all technical elements are operated and maintained in compliance with health and safety and legal requirements, company policies and procedures, along with industry best practice.
• Complete necessary compliance paperwork and documentation during routine and unplanned system operation and maintenance, and react swiftly to unforeseen scenarios or system faults, utilizing previous experience and knowledge to fault‑find, diagnose, repair, or replace equipment as needed to maintain maximum system reliability and availability.
• Make suggestions as appropriate for system improvements and upgrades, and take ownership of all areas of control, continually striving to innovate and deliver excellent experiences to our clients and their guests.
• Perform all aspects of install and strike in accordance with industry standards and safety best practices.
• Install, wire, and de‑rig technical equipment as required, both indoors and outdoors.
• Champion high standards in technical system installation, operation, and safety.
• Review show reports and technical feedback to proactively address technical issues.
• Contribute to a positive and professional working environment that supports learning and excellence.

Qualifications

• Knowledge, experience and training in entertainment industry technical systems, including lighting, audio, video, show control, electronics, and effects equipment.
• Working knowledge, training in, or general understanding of industry specific health and safety legislation.
• Working knowledge of ethernet/IP network‑based entertainment technical control systems and IT networking protocols.
• Knowledge and experience on any of the following systems – QSys, Mediamatrix, Medialon, Alcorn McBride, Chroma‑Q Vista, Pharos, Hippotizer, 7th Sense Delta, Digico/Yamaha/Allen and Heath mixing desks.
• Planning, scheduling, and time management skills.
• Knowledge of all technical elements associated with commercial and theatrical lighting, audio, and video production systems and installation.
• Knowledge of holiday lighting products, installation techniques, hardware specifications, and experience with low‑voltage systems and installation.
• Expertise with power tools, ladders, heavy machinery, aerial work platforms, electricity, and all applicable UK Health and Safety Standards.
• Excellent verbal communication and interpersonal skills with the ability to quickly develop trusting, productive relationships with clients, vendors, staff, and all partners.
• Valid UK full driver’s licence is desirable but not essential.
• Self‑motivation with the ability to work independently.
• Comfortability operating heavy equipment and hand tools while onsite, standing for long periods, kneeling, bending, lying down, and working at heights.

Benefits & Compensation

Salary: £120/day for non‑peak days and £135/day for peak days.

Diversity and Inclusion Statement: At RWS Global, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio‑economic status, veteran and disability status, and other intersectional dimensions of diversity. We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well. We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.