Allocations Support Administrator

Office for National Statistics; Fareham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A government statistics agency in the UK is looking for Allocations Support Administrators to help maintain onboarding and support for Field Interviewers. The role involves managing requests and queries, providing frontline support, and ensuring clear communication with interviewers. Candidates should have excellent communication and organizational skills, experience using multiple systems, and proficiency in Microsoft Office. Flexibility and attention to detail are essential. This position offers a collaborative team environment in Fareham.

Qualifications

• Experience of prioritising work from various sources.
• Ability to learn and use multiple systems and databases.
• Flexibility to take on new work at short notice.

Responsibilities

• Monitor and action requests from a central mailbox.
• Provide frontline support to survey teams via email and phone.
• Run reports across multiple systems for team use.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Interpersonal skills

Flexibility

Tools

Microsoft Office (Word, SharePoint, Outlook, Excel)

R Studio

Job description

Do you have excellent communication and organisational skills? Have you got a good eye for detail? If so, this might be the role for you!

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Job description

The Allocations Support Administrators work collaboratively to maintain the onboarding and maintenance of delivery support to Field Interviewers and survey management teams. There will be a requirement to assist in providing cover from 9am to 5pm Monday to Thursday and 9am to 4pm on a Friday, in conjunction with the existing team.

Responsibilities

• Monitoring, prioritising and action requests and queries from a central mailbox and ticketing support system accurately within defined timescales, escalating complex queries.
• Proactively working on Social Surveys having a clear understanding of each topic to provide front line support to our Teams, including email, telephone support.
• Actively prioritise and deal with Service Desks requests as a front-line resolver for interviewer queries and requests across our surveys.
• Coding out and re-coding cases using Casebook.
• Accessing a third-party ordering system to reissue vouchers to respondents.
• Communicating and building strong relationships with interviewers and Interviewer Managers regarding work issues.
• Running reports across multiple systems for use by the team, for example R Studio.
• Accurately completing spreadsheets and other documentation to a high standard.
• Actively contribute to continuous improvement within the team.

Person specification

Essential Criteria:

• Experience of prioritising work from a range of sources leading to successful outcomes.
• Ability to learn and use multiple systems and databases.
• Flexibility and willingness to take on new work at short notice.
• Excellent communication skills and evidence of building effective relationships.
• Experience of using Microsoft Office including Word, SharePoint, Outlook and Excel to an intermediate/advance level.