Allocations & Lettings Officer

IRIS Recruitment; Bedford; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking an Allocations and Lettings Officer in Bedford. The successful candidate will manage the allocation of social and affordable housing, ensuring applicant suitability and minimising rent loss. Ideal for someone with experience in social housing and excellent communication skills. The position offers a competitive salary and various employee benefits including health care and professional development opportunities.

Benefits

Cycle to Work Scheme

Retail Discounts

28 Days Annual Leave + Bank Holidays

Private Health Care

Generous Pension Scheme

Qualifications

• Experience or a strong understanding of social housing.
• Confident using IT systems including Word, Excel, and Outlook.
• Skilled at managing a busy workload with competing demands.

Responsibilities

• Allocate social and affordable rental properties.
• Assess applicant suitability based on housing need.
• Minimise rent loss by ensuring efficient turnaround of properties.

Skills

Experience or strong understanding of social housing

Excellent communication and customer service skills

Ability to manage a busy workload

Self-motivated with strong organisational skills

Tools

Microsoft Dynamics

Word

Excel

Outlook

Job description

Allocations and Lettings Officer

Bedford

£28,582 per annum

Full Time | Monday – Friday, 9am–5pm

We’re excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team.

Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you.

Key Responsibilities

• Allocate bpha’s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
• Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
• Minimise rent loss by ensuring efficient turnaround of vacant properties.
• Process tenancy changes in accordance with legislation, contractual rights, and bpha policies.
• Put customers at the heart of our services—build trust and use your expertise to support their needs.
• Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
• Ensure tenancies are legally ended and refunds are processed accurately.

What We’re Looking For

• Experience or a strong understanding of social housing.
• Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
• Confident using IT systems, including Word, Excel, and Outlook.
• Experience with Microsoft Dynamics or a willingness to learn new systems.
• Ability to adapt to changing priorities and processes.
• Skilled at managing a busy workload with competing demands.
• Self-motivated with strong organisational skills and a team-oriented mindset.
• Excellent communication and customer service skills, with a compassionate and customer-first approach.
• Experience working with both internal and external stakeholders.

Employee Benefits

• Cycle to Work Scheme
• Retail Discounts
• 28 Days Annual Leave + Bank Holidays
• Professional Development Opportunities
• Private Health Care
• Employee Assistance Programme
• Generous Pension Scheme

Interviews will take place during the week commencing 6th October 2025.

Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment!

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.