ALISS Technical Officer

The Health and Social Care Alliance Scotland; Glasgow; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A community health organization based in Glasgow is looking for a Technical Officer for the ALISS programme. You will support the operation of the ALISS website and assist users. The ideal candidate will have excellent communication skills and experience in customer service and website management. This full-time position promotes a healthy work-life balance with hybrid working options.

Benefits

Additional leave between Christmas and New Year

Contributory pension scheme

Hybrid working options

Enhanced maternity and paternity pay

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Excellent communication skills required.
• Experience in a customer service role.
• Experience updating websites with a content management system.

Responsibilities

• Support the operation of the ALISS website.
• Provide a point of contact for ALISS users.

Skills

Excellent communication skills

Customer service experience

Website management experience

Job description

Overview

Hours: 35 hours per week; Salary scale: £27,764 - £34,497; Duration: Fixed term to 30 June 2026, with extension subject to funding from Scottish Government; Based in: Glasgow; Reporting to: Director of Digital.

The ALLIANCE is excited to recruit a Technical Officer for the ALISS programme. ALISS – A Local Information System for Scotland is a web-based system for finding and sharing information about community services, groups, activities and resources that support health and wellbeing. The Technical Officer has a pivotal role, supporting the operation of the ALISS website, the data held on the system and providing a point of contact for ALISS users.

Responsibilities

• Support the operation of the ALISS website and the data held on the system.
• Provide a point of contact for ALISS users.

Qualifications

• Excellent communication skills.
• Experience of a public facing customer service-type role.
• Experience of updating websites using a content management system.

Terms and conditions

This is a full time role, 35 hours per week, and based in Glasgow. The post holder will be required to adopt a flexible approach to working hours as travel throughout Scotland and occasional additional hours will be required. However, this will be reimbursed through the organisation’s Time off in Lieu scheme.

Benefits

• 210 hours annual leave (equivalent of 30 days) pro rata
• 91 hours of public holidays (equivalent of 13 days) pro rata that can be taken flexibly
• Additional leave between Christmas and New Year
• Contributory pension scheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

Our values and process

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

Any questions regarding the role may be directed to Chris Mackie, Director of Digital, [e-mail].

For an application pack please see our website at www.alliance-scotland.org.uk, or contact HR at [e-mail].

Please submit to [e-mail] a copy of your application form, equal opportunities monitoring form and rehabilitation of offenders form.

Closing date for applications is 9am, Friday 19 September. Interviews will be held on Monday 6 October.

Our vision

A Scotland where everyone has a strong voice and enjoys their right to live well with dignity and respect.

Our purpose

The ALLIANCE works to improve the wellbeing of people and communities across Scotland. We bring together the expertise of people with lived experience, the third sector, and organisations across health and social care to inform policy, practice and service delivery. Together our voice is stronger and we use it to make meaningful change at the local and national level.

We aim to:

• Ensure disabled people, people with long term conditions and unpaid carers voices, expertise and rights drive policy and sit at the heart of design, delivery and improvement of support and services.
• Support transformational change that works with individual and community assets, helping people to live well, supporting human rights, self management, co-production and independent living.
• Champion and support the third sector as a vital strategic and delivery partner, and foster cross-sector understanding and partnership.

For details on how your applications will be dealt with in line with GDPR please see our privacy notice.