Alarm Response Centre Administrator

Johnson Controls, Inc.; Northern Ireland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading security solutions provider in Northern Ireland is seeking an Alarm Receiving Centre (ARC) Administrator to manage administrative duties within their Alarm Monitoring Centre in Craigavon. This full-time role offers a comprehensive benefits package, including pension and annual leave. The successful candidate will be responsible for updating keyholder information, processing orders, and managing customer queries. Join a dynamic team and contribute to a workplace committed to safety and professional growth.

Benefits

Comprehensive benefits package

Paid Annual Leave

Employee discounts

Qualifications

• Experience in administrative roles is preferred.
• Strong attention to detail and organizational skills.
• Ability to handle customer queries effectively.

Responsibilities

• Update Keyholder information.
• Process communicator orders for installers.
• Handle customer queries and ensure quality checking.
• Manage and maintain Engineer dispatch services.

Skills

Administrative duties

Customer service skills

Report generation

Quality checking

Data management

Job description

Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.

We are currently looking for an Alarm Receiving Centre (ARC) Administrator to join our team.

What you will do

In this full-time, 100% office-based role, you will perform administrative duties and will work in our Alarm Monitoring Centre in Silverwood Business Park, Craigavon, BT66 6SY.

How you will do it

The main duties will include but not limited to the below across both AIM & Envision:

• Updating Keyholder information.
• Processing communicator orders for installers.
• Processing cancellation of communicators.
• Setting up of new records.
• Report generation.
• Commissioning of systems.
• Handling customer queries.
• Quality checking.
• Updating on call rotas.
• Managing and maintaining Engineer dispatch services.
• Footage requests.
• Alarm schedule maintenance.
• Connection checks.

What we offer

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Paid Annual Leave, plus bank holidays (Holiday buy back option available)
• Full Time & permanent contract: Monday - Friday 08:30 - 17:00
• Dedication to safety through our Zero Harm policy
• Access to business resource groups