Airport Passenger Service Agent – Fast-Paced Customer Care

Jet2.Com Limited; Wootton Bridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent airline company is seeking a Passenger Service Agent at London Gatwick Airport. This role requires delivering outstanding customer service, assisting during check-in, and ensuring safety procedures are followed. Candidates should be adaptable and thrive in a team environment. The position offers an hourly rate of £15.00, with 20 or 30 hour contracts available. Additional benefits include holiday entitlement, a profit share bonus, and colleague discounts.

Benefits

Hourly rate of £15.00

Discretionary profit share bonus

Free car parking at the airport

34 days holiday entitlement

Recommend a Friend scheme (£250)

Colleague discounts on holidays and flights

Annual pay review

Qualifications

• Passionate about delivering outstanding customer service.
• Calm and focused under pressure in a fast-paced environment.
• Adaptable, self-motivated, and enjoys teamwork.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to flight boarding.
• Assist customers at check-in and self-service kiosks.
• Follow safety and security procedures for timely flight departures.
• Support colleagues and resolve disruptions proactively.

Skills

Outstanding customer service

Calm under pressure

Teamwork

Adaptability

Job description

A prominent airline company is seeking a Passenger Service Agent at London Gatwick Airport. This role requires delivering outstanding customer service, assisting during check-in, and ensuring safety procedures are followed. Candidates should be adaptable and thrive in a team environment. The position offers an hourly rate of £15.00, with 20 or 30 hour contracts available. Additional benefits include holiday entitlement, a profit share bonus, and colleague discounts.