Airport Operations Leader

BOLT; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company is seeking a strategic Airport Operations Lead to manage its global Airport Program in London. You'll define the global strategy, lead cross-functional execution, and drive growth across multiple markets. Ideal candidates will have extensive experience in program management, demonstrating strong analytical and communication skills. The role offers a dynamic work environment with opportunities for professional growth and a competitive salary package in a hybrid working model.

Benefits

Flexible working hours

Wellness perks

Stock options

Qualifications

• Minimum of 7 years of experience in program management or operations.
• Demonstrated success in leading cross-functional programs.
• Experience managing multiple priorities across diverse markets.
• Strong analytical capability for data-driven decisions.
• High level of ownership and self-direction.

Responsibilities

• Own the Airports global business and drive cost discipline.
• Define and lead the global Airports strategy.
• Support airport tenders and regulatory readiness.
• Develop and deploy scalable airport playbooks.
• Trace and communicate core airport KPIs.

Skills

Analytical mindset

Communication skills

Stakeholder management

Cross-functional leadership

Project management tools proficiency

Job description

Overview

We are looking for a strategic and impact-driven Airport Operations Lead to manage Bolt’s global Airport Program. This is a core strategic domain for Bolt and one of the highest-value demand use cases in the Rides business. Locations: Tallinn, Estonia | London, United Kingdom

Your mandate is to define the global airport strategy, lead cross-functional execution across 50+ markets, own performance of the Top 30 priority airports, and drive long-term defensibility through tenders, partnerships, and operational excellence. As the Airports Global Business owner, you will play a leading role in building transparency around total spend (including incentives, FTEs, and branding) and help shape the path toward greater financial ownership and ROI-driven decision-making. This is a high-visibility role, ideal for someone who thrives at the intersection of strategy, execution, and stakeholder alignment. This is a high-visibility role, suited for someone who thrives at the intersection of strategy, product influence, commercial negotiations, and complex multi-country execution, and who can meaningfully raise Bolt’s competitiveness against global players.

Main tasks and responsibilities

• Owning the Airports global business, driving forecasting, growth, ROI visibility and cost discipline across regions.
• Defining and leading the global Airports strategy, including clustering, market penetration, commercial positioning, tenders, and long-term growth roadmap.
• Supporting airport tenders and regulatory readiness, partnering with Public Policy and Legal to craft strong commercial cases and engage with airport authorities.
• Developing and deploy scalable airport playbooks covering pricing, supply balance, pickup flows, user activation, product integration, and operational excellence.
• Driving cross-functional execution with Product, Growth, Local Ops, Finance, and Public Policy, ensuring clear accountability, progress tracking, and results delivery.
• Tracing and communicating core airport KPIs-GMV, capture rate, contribution margin, cost efficiency, S2FO, FO rate-identifying opportunities to improve discoverability, reliability, and rider experience.
• Leading commercial positioning for key airports through competitive pricing, incentives, branding, and partnerships informed by market intelligence and ROI analysis

About you

• You have a minimum of 7 years of experience in program management, operations, category ownership, or similar roles with multi-country or regional scope.
• You have demonstrated success in leading cross-functional, strategic programs across central and local teams.
• You have an experience of managing multiple priorities across diverse markets, delivering business results through structured execution.
• You have strong analytical mindset, with the ability to translate data into insights and ROI-driven decisions.
• You have excellent communication and stakeholder management skills, with confidence in presenting to senior leadership and aligning across functions
• You have high level of ownership, initiative, and self-direction; thrives in ambiguity and brings structure where needed.
• You are proficient in project and program management tools, documentation, and tracking across complex initiatives.
• Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now

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