Airline Customer Services Clerk

BAE Systems; Preston; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading defense and aerospace company in Preston is seeking an Airline Customer Services Clerk to support flight operations. The role focuses on providing high-quality customer service, including assisting passengers with flight schedules, safety procedures, and documentation. Ideal candidates will have experience in customer service and knowledge of aviation regulations. This position offers a competitive salary and is part of a flexible working environment, requiring adaptability to shifts and public holidays.

Benefits

Competitive pension scheme

Employee share plans

Health benefits and lifestyle discounts

Qualifications

• Experience delivering high levels of customer service in a similar environment.
• Exceptional communication skills, able to explain information calmly and clearly.
• Knowledge of safety standards and operational procedures.

Responsibilities

• Provide clear information on safety and security procedures to passengers.
• Issue essential documentation such as boarding passes.
• Communicate flight schedule changes accurately.
• Process hold luggage and ensure details for flight load report.
• Collaborate effectively with colleagues.

Skills

Customer service experience

Interpersonal and communication skills

Knowledge of CAA and EASA regulations

Experience using passenger handling systems

Check-in process awareness

Ability to work under pressure

Teamwork skills

Education

NVQ in Customer Service or Aviation

Job description

Job Title

Airline Customer Services Clerk

Location

Warton

Salary

Circa £28,000 depending on skills and experience plus 11.5% shift allowance (hours for this position will be 06:00am – 14:00pm Monday - Friday)

What you’ll be doing

• Staying informed about flight details, schedules, passenger numbers, and any special requirements, including passengers with reduced mobility
• Welcoming passengers and providing clear information on safety and security procedures
• Building instant rapport with customers to create a positive first impression of the airline
• Issuing and completing essential documentation, including passenger manifests, boarding passes, and flight preparation reports
• Communicating any changes to flight schedules promptly and accurately
• Weighing, labelling, and processing hold luggage with strong attention to detail for the flight load report
• Using computer systems and check-in software accurately and efficiently
• Collaborating effectively with colleagues and wider teams
• Supporting Business Continuity Management activities within the department
• Applying a practical, problem-solving mindset in a time-critical environment
• Working flexibly, including weekends, public holidays, irregular shifts, and occasional travel

Your skills and experiences

Essential

• Experience of delivering high levels of Customer service within a similar environment
• Exceptional interpersonal and communication skills, with the ability to explain information calmly and clearly
• Knowledge of Civil Aviation Authority (CAA) and UK EASA Dangerous Goods regulations, safety standards, and operational procedures
• Experience of using passenger handling systems
• Awareness of airline check-in processes and procedures
• Ability to work effectively under pressure in a time-critical environment while maintaining accuracy
• Strong teamwork skills and the ability to collaborate across departments

Desirable

• NVQ in Customer Service or Aviation

Benefits

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The Corporate Air Travel Team

This is an exciting opportunity to play a pivotal role in ensuring the safe, efficient, and compliant operation of all company-operated and chartered aircraft. This position is essential for maintaining effective communication with passengers and customers, overseeing the planning and execution of customer operations tasks. As a growing area within BAE Systems, this role provides exposure across various business units, offering a unique opportunity to gain valuable insights into the organisation’s operations. Working within this small close-knit team, you will build instant rapport and ensure the delivery of exceptional customer service, creating a positive and seamless experience for all passengers and customers.

Why BAE Systems

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date

12th January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.