Air Logistics Aerospace Customer Care Specialist

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in the UK is seeking an Aerospace International Logistics Specialist to enhance customer service and meet operational excellence. This role involves handling customer inquiries, processing job orders, and fostering relationships with clients. Ideal candidates will have extensive customer service experience in freight forwarding, particularly in air logistics, and a solid understanding of the aerospace field. This position offers a structured work schedule of 4 days on and 4 days off.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance program

Access to well-being center

Qualifications

• Extensive customer service experience in freight forwarding, particularly in air logistics.
• Experience in the aerospace field is preferred.
• Good communication skills in English, both written and verbal.

Responsibilities

• Maintain and enhance customer services by ensuring procedures are followed.
• Assist clients with job orders and provide continuous notifications.
• Develop and maintain relationships with clients.

Skills

Customer service experience

Knowledge of airline routings

Verbal and written communication skills

Microsoft Office proficiency

Job description

Kühne + Nagel (AG & Co.) KG

We’re hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.

Responsibilities

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly;
• Follow any new systems procedures within the department;
• Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential;
• Take job orders from clients, that include routing, classifying of service type, establishing a deadline;
• Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc);
• Familiarize yourself with all special services we can offer and ensure customers are given all options available;
• Help develop and maintain relationships with clients;
• Ensuring communication with service partners is kept up to date.

Qualifications

• Experience in Aerospace field is preferred;
• Extensive customer service experience within Freight forwarding is a must, preferably in air logistics;
• Excellent knowledge of international and domestic airline routings, geography and time zones;
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services;
• Proficient in Microsoft Office suite (Excel, PowerPoint & Word);
• Good written and verbal communications skills in English.

Ability to work 4 days on 4 days off from 8am until 8pm.

Benefits

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.