Air Export Agent Apprentice

Expeditors; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading logistics company is seeking an individual for an exciting apprenticeship as an International Freight Forwarding Specialist. This role involves ensuring timely movement of freight and exceptional customer service. Responsibilities include managing customer orders, generating reports, coordinating shipments, and maintaining excellent communication with clients. Applicants should have strong IT and communication skills along with a GCSE in English. This apprenticeship provides a foundation for a lasting career in logistics.

Qualifications

• Strong communication skills to handle customer inquiries and complaints.
• Proficient in IT, including Microsoft products.
• Attention to detail for accurate reporting and inventory logs.

Responsibilities

• Manage daily processing and input of customer orders.
• Generate operational reports, ensuring accuracy.
• Coordinate shipping requests and track orders to clients.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Team working

Creative

Initiative

Non judgemental

Patience

Physical fitness

Positive attitude

Logistic industry knowledge

Education

GCSE in English (grade C or above)

Job description

An exciting new apprenticeship with Expeditors UK learning to become an International Freight Forwarding Specialist. An exciting role where you will be ensuring timely and accurate movement of freight and information, while providing exceptional customer service. Customer Service:

Responsibilities

• Daily process and input of all customer orders and distribution account(s).
• Provides daily operational reports that are accurate and timely.
• Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
• Assists others in their duties with all distribution accounts.
• Performs invoicing through system as per Expeditors policies and procedures.
• Conducts billings, including associated back‑up and documentation.
• Performs daily data entry for receiving, order allocation, shipping and inventory management.
• Check rates on associated domestic transportation bills against protected costs.
• Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and backorder logs.
• Handle returned merchandise in an efficient manner in accordance with agreed scope with the client.
• Inputs all receipts, putaways, moves, picks, shipments and cycle counts as required unless operation allows for inputting in warehouse location, if so then CSR must follow up all and monitor completed as per Expeditors International policies and procedures.
• Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Provides support with other miscellaneous projects, filing and research, oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains a current and accurate procedures manual that details the processing requirements for each account.
• Answers phone calls and operates various types of machines and computers necessary to perform duties.
• Effectively corresponds with customers as required.
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escape within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air: Use and adapt terminology appropriate to the air freight industry.
• Air: Select and use documentation appropriate to the air freight industry.
• Ocean: Use and adapt terminology appropriate to the ocean freight industry.
• Ocean: Select and use documentation appropriate to the ocean freight industry.
• Road: Use and adapt terminology appropriate to the road freight industry.
• Road: Select and use documentation appropriate to the road freight industry.
• Allocation of an apprenticeship delivery coach who will carry out:
  • Regular training.
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
  • Identify, track and support 20% off the job training activities.
  • Quarterly formal progress review meetings; identifying learning achievements and next steps.
• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker.
• Functions performed primarily while seated at desk.
• Good use of IT, including knowledge of Microsoft products.
• GCSE in: English (grade c or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills.
• IT skills.
• Attention to detail.
• Organisation skills.
• Customer care skills.
• Problem solving skills.
• Presentation skills.
• Administrative skills.
• Number skills.
• Team working.
• Creative.
• Initiative.
• Non judgemental.
• Patience.
• Physical fitness.
• Positive attitude.
• Can do Attitude.
• Logistic industry knowledge.
• Fluent in English.

Skills and Qualifications

• Communication skills.
• IT skills.
• Attention to detail.
• Organisation skills.
• Customer care skills.
• Problem solving skills.
• Presentation skills.
• Administrative skills.
• Number skills.
• Team working.
• Creative.
• Initiative.
• Non judgemental.
• Patience.
• Physical fitness.
• Positive attitude.
• Can do Attitude.
• Logistic industry knowledge.
• Fluent in English.
• GCSE in: English (grade c or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

About Expeditors

Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers' expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long‑lasting career.