AI-Driven Service Transformation Specialist

BT Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in the UK seeks a Service Transformation Specialist to improve operational tools and systems. You will focus on enhancing service management through AI-driven solutions and ensure the evolution of the operational toolset. Ideal candidates will have hands-on experience with ServiceNOW procedures and a strong understanding of IT infrastructure. This role involves collaboration across teams and a commitment to continuous improvement. Opportunities for personal growth and competitive benefits are offered.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

25 days annual leave

Flexible benefits including cycle to work

World-class training and development opportunities

Discounted broadband, mobile and TV packages

Qualifications

• Proven track record of identifying improvement areas within operations.
• Problem-solving and collaboration with operational teams.
• Experience using and administering operational support systems.

Responsibilities

• Drive the continual improvement of operational tooling and systems.
• Identify and implement service improvements in ITOM & ITSM.
• Manage demand and prioritization for impactful projects.
• Identify and deliver automation opportunities leveraging AI.
• Maintain continuous self-driven development in emerging technologies.

Skills

Data driven decision making

Team player & collaborator

Tenacious Problem Solver

Solution Minded

Understanding of IT Infrastructure & IP Networking

Hands-on experience with ServiceNOW ITSM & ITOM procedures

Experience with ITSM & ITOM Processes and procedures

Tools

ServiceNOW Reporting analytics & dashboarding

Networks Operational Support Systems

Job description

A leading telecommunications company in the UK seeks a Service Transformation Specialist to improve operational tools and systems. You will focus on enhancing service management through AI-driven solutions and ensure the evolution of the operational toolset. Ideal candidates will have hands-on experience with ServiceNOW procedures and a strong understanding of IT infrastructure. This role involves collaboration across teams and a commitment to continuous improvement. Opportunities for personal growth and competitive benefits are offered.