AI-Driven ITIL Service Automation Lead

lloyds banking group; City of Edinburgh; Hybrid; GBP 65,000 - 73,000; Full time

Job summary

A major financial institution is seeking a Technical Application Service Specialist in Edinburgh to lead the adoption of AI-driven solutions and enhance ITIL processes. This senior role requires a strong understanding of ITIL and experience with AI technologies. Responsibilities include improving service delivery and mentoring colleagues. The position offers hybrid working options and a generous benefits package including a pension contribution and parental leave policies.

Benefits

Generous pension contribution

Annual bonus award

Share schemes

Discounted shopping

30 days’ holiday

Wellbeing initiatives

Qualifications

• Strong background in AI-driven solution design and integration.
• Experience with ITIL processes and service management.
• Knowledge of machine learning models and cloud platforms.

Responsibilities

• Automate ITIL processes using AI-driven solutions.
• Drive innovation within ITIL practices.
• Collaborate with engineering teams and mentor colleagues.

Skills

AI technologies evaluation

ITIL principles understanding

Process improvement

Data analysis

Python proficiency

Stakeholder management

Tools

Git

AWS

Azure

GCP

Job description

A major financial institution is seeking a Technical Application Service Specialist in Edinburgh to lead the adoption of AI-driven solutions and enhance ITIL processes. This senior role requires a strong understanding of ITIL and experience with AI technologies. Responsibilities include improving service delivery and mentoring colleagues. The position offers hybrid working options and a generous benefits package including a pension contribution and parental leave policies.