AI-Driven Customer Education Lead

Attio; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

A leading CRM technology company in Greater London is seeking a Customer Education Lead to define and drive customer learning experiences. This role focuses on establishing intelligent, AI-driven educational content to enhance user adoption and retention. Candidates should have over 4 years in customer education or content strategy, and strong expertise in creating technical documentation. This position offers a competitive salary ranging from £65K to £95K, reflecting the importance of delivering value to customers in a fast-paced tech environment.

Qualifications

• 4+ years in customer education, technical writing, or content strategy within B2B SaaS.
• Exceptional skills in producing technical documentation and multi-format learning experiences.
• Experience with APIs, coding concepts, and AI-driven content strategy.

Responsibilities

• Design and deliver learning infrastructure that empowers customers to maximize the product.
• Define the vision and roadmap for self-service learning.
• Measure, iterate, and improve upon the customer learning experience.

Skills

Customer education

Content creation

Technical writing

Collaborative mindset

Data-driven analysis

Job description

A leading CRM technology company in Greater London is seeking a Customer Education Lead to define and drive customer learning experiences. This role focuses on establishing intelligent, AI-driven educational content to enhance user adoption and retention. Candidates should have over 4 years in customer education or content strategy, and strong expertise in creating technical documentation. This position offers a competitive salary ranging from £65K to £95K, reflecting the importance of delivering value to customers in a fast-paced tech environment.