Aftersales Manager

Big Sky Additions; Norwich; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent automotive company in Norwich is seeking an experienced Aftersales Manager to oversee operations and ensure exceptional customer service. You will lead a high-performing team and drive profitability while maintaining strong compliance with industry standards. The role offers a competitive salary of £45,000 plus realistic OTE of £60,000+. This is a fantastic opportunity for a skilled professional eager to make an impact in a respected firm.

Benefits

Realistic OTE of £60,000+

Supportive leadership team

Opportunities for professional development

Qualifications

• Proven experience in an Aftersales Manager or Service Manager role within the automotive sector.
• Strong leadership and people management skills.
• Commercial awareness and ability to manage department budgets and targets.

Responsibilities

• Oversee the entire Aftersales operation, including the Service and Parts departments.
• Deliver exceptional customer service aligned with manufacturer and brand standards.
• Drive departmental profitability, cost control, and workshop efficiency.

Skills

Leadership

Customer service

Budget management

Workshop processes

Job description

Overview

Aftersales Manager / Service Manager - Automotive Sector – Norfolk | £45,000 Basic + OTE £60,000+

Responsibilities

• Oversee the entire Aftersales operation, including the Service and Parts departments
• Deliver exceptional customer service aligned with manufacturer and brand standards
• Drive departmental profitability, cost control, and workshop efficiency
• Lead, coach and develop a high-performing service reception and workshop team
• Monitor and manage customer feedback, resolving issues with professionalism
• Ensure the effective handling of all warranty processes and administration
• Control stock, manage parts returns, and optimise inventory performance
• Implement effective workflow processes to maximise technician productivity
• Liaise with senior management on budgets, forecasts, and KPIs
• Maintain strong compliance across health & safety, quality control, and systems usage

What We're Looking For

• Proven experience in an Aftersales Manager or Service Manager role within the automotive sector
• Strong leadership and people management skills
• Commercial awareness and ability to manage department budgets and targets
• A solid understanding of modern automotive workshop processes
• Customer-centric mindset with the ability to maintain loyalty and retention
• Confident using dealership management systems and manufacturer platforms

What\'s In It For You

• £45,000 basic salary
• Realistic OTE of £60,000+ (with potential for more based on performance)
• A supportive leadership team and collaborative company culture
• Opportunities for continued professional development
• The chance to lead and influence a key function within a respected business
• This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company

Please contact Justin Murray at Big Sky Additions for further information