Aftersales Manager

JR United Kingdom; Bolton; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading automotive service provider in Bolton is seeking an Aftersales Manager to oversee the workshop and drive exceptional customer service. In this role, you will manage a team, ensure compliance with standards, and strive for high customer satisfaction scores. The ideal candidate will have strong leadership skills and experience in workshop management. Competitive salary and comprehensive benefits package offered.

Benefits

33 days of annual leave including bank holidays

Additional day off for your birthday

Family Leave Policies

Paid volunteering days

Training and career growth opportunities

High street discounts

Qualifications

• Proven experience as a Service/Aftersales Manager in a similar environment.
• Demonstrated ability to lead and motivate a team.
• Strong understanding of workshop operations and customer service.

Responsibilities

• Ensure warranty and repair work meet standards.
• Manage budgets and maximize efficiency.
• Lead and motivate the Service Team.
• Maintain a safe working environment.
• Enhance customer service for high satisfaction scores.

Skills

Experience managing a workshop or parts department

Ability to thrive in a target-driven environment

Strong leadership and motivational skills

Good business acumen and knowledge of vehicle legislation

Passion for delivering exceptional customer service

Job description

Stratstone

Aftersales Manager, Bolton, Greater Manchester

Client:

Stratstone

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

Job Description:

Salary: £50,000 - £55,000 with bonus, company car, pension, life assurance, single healthcare, 33 days holiday (including bank holidays), exclusive discounts on used car purchases, leasing deals, and aftersales services.

Join Audi Manchester as an Aftersales Manager and bring your passion for exceptional customer service to a new level.

We are seeking a dynamic Service/Aftersales Manager to oversee our standalone workshop with 21 ramps. This is a fantastic opportunity to lead in a high-performance environment, utilizing the latest tools and technology designed for efficiency and excellence.

Our team is what sets us apart; as an Aftersales Manager, you will manage our Service Department, lead your team, maintain standards, and ensure customer satisfaction.

Responsibilities include:

• Ensuring warranty and repair work meet manufacturer and company standards
• Managing budgets, accounts, and costs to maximize efficiency and profitability
• Reviewing pricing policies and ensuring compliance with legislation
• Leading and motivating your Service Team to achieve targets and KPIs
• Maintaining a safe working environment following health and safety regulations
• Enhancing customer service to achieve high CSI scores

Qualifications for success:

• Experience managing a workshop or parts department
• Ability to thrive in a target-driven, fast-paced environment
• Strong leadership and motivational skills
• Good business acumen and knowledge of vehicle legislation
• Passion for delivering exceptional customer service

Benefits at Stratstone:

• 33 days of annual leave including bank holidays
• Additional day off for your birthday
• Family Leave Policies
• Paid volunteering days
• Recognition for long service
• Training and career growth opportunities
• Cycle to work scheme
• High street discounts
• Referral rewards

At Lithia UK, we value our people and are committed to transforming transportation and delivering exceptional customer experiences. Join us to be part of a team that values innovation, growth, and success.