Aftersales Consultant

Travel Trade Recruitment Limited; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist and luxury Tour Operator in Birmingham is seeking an experienced Aftersales & Customer Service Consultant to provide exemplary pre and post-sale services. This role emphasizes creating unforgettable holiday experiences for clients and maintaining professional relationships with suppliers. The position offers a hybrid working model: 2 days in the office and 3 days remote, with a starting salary from £25K. Previous travel industry experience is essential.

Qualifications

• Experience in customer service and/or aftersales from a travel company.
• Ability to manage customer expectations effectively.
• Experience liaising with suppliers for customer requests.

Responsibilities

• Answer customer phone calls and handle requests.
• Input data into reservation system to maintain customer records.
• Liaise with suppliers for customer requirements.

Skills

Travel Industry experience

Customer focused approach

Data entry skills

Job description

Overview

A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.

This is a premium high-end tour operator and delivering excellent customer service is of the upmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, however slightly different with 2 days office and 3 days at home!

Job Description

A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.

Responsibilities

• Answer incoming customer phone calls and take appropriate action for each call
• Answer incoming customer emails and take appropriate action for each email
• Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
• Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
• Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements
• Adopt company policies to resolve customer service issues, post and pre-sale
• Any other duties that the group requires relating to the operational running of the business.
• Deliver on personal, departmental and company targets as set-out by Operations Manager

Experience Required

Travel Industry experience is required

Previous customer service and/or aftersales experience from a Travel Company, with a customer focussed approach and the drive to exceed the customers' expectations.

Package

Salary is from £25K

Hours and Days of Work

Mon - Saturday (2 Saturdays a month) (Apply online only)

Hybrid

Birmingham (2 days office 3 days remote)

Interested?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by / (phone number removed)