Aftersales Advisor

Bentley and Lamborghini; Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury automotive company located in Tunbridge Wells is seeking a dedicated Receptionist to be the first point of contact for all service guests. This permanent full-time role includes managing appointments, providing outstanding customer service, and handling guest inquiries efficiently. The ideal candidate will possess strong communication skills, a full UK driving licence, and at least one year of relevant experience. The position offers a competitive salary plus additional benefits including training opportunities and leave entitlements.

Benefits

Salary – £25,837 Basic

£30,000 to £35,000 OTE

31 Days Paid Annual Leave

Pension scheme

Life Insurance Benefit

Qualifications

• Full UK Driving Licence with no major endorsements is mandatory.
• A minimum of 1 year’s experience in a similar role is essential.
• Proven sales skills and excellent customer service experience.

Responsibilities

• Be the first point of contact for all Service guests.
• Book and manage vehicle appointments.
• Greet guests at reception and provide information.

Skills

Customer Service

Sales Skills

Communication

Organizational Skills

Positive Attitude

Job description

Benefits

• Salary – £25,837 Basic
• £30,000 to £35,000 OTE (with company bonus and commission scheme)
• Training / Qualification Opportunities
• 31 Days Paid Annual Leave (Including Bank Holidays)
• Preferential rates for servicing, MOTs and parts
• Fantastic discounts on vehicles sales
• Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk
• Pension scheme
• Life Insurance Benefit
• Cycle To Work Scheme
• Associate Award Events
• Length of Service Recognition Scheme
• Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24 / 7, physio advice and support from other Health Experts.

Job Role

To be the first point of contact for all Service guests, by way of providing a professional reception and facilitating the efficient operation of the Service department’s workshop in order to maximise the Guest Experience and departmental profitability through all guest services.

Key Responsibilities and Duties (list not exhaustive)

• Book in vehicles, ensuring appointments are convenient for the guest and the company and are in line with workshop capacity.
• Produce accurate job cards, invoices and related guest information, providing relevant information to both the workshop and external guests.
• Liaise with the parts department to ensure parts availability, keeping guests informed.
• Greet all guests at reception, offering courtesy services as appropriate and confirming details before repairs are carried out. Ensuring vehicle inspections are carried out with guests prior to commencement of works.
• Inform guests on the progress of each job, ensuring authority for any additional work before this is completed.
• Collect any money / signed authority due prior to the release of a vehicle and ensure this is processed promptly.
• Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion.
• Maintain the reception area in accordance with departmental standards and identified guest needs.
• Provide guests with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the Guest Experience.
• Maintain records of all Service guests to enable guest follow-ups to be carried out.
• Comply with all FCA requirements and operate within legislative guidelines at all times.
• Maintain adequate supplies of departmental stationaries at all times.
• Respond to telephone and written enquiries in a prompt, courteous and efficient manner.
• Check all parts returned by guests for damage and condition, noting down returns details and logging the parts back into the department.
• Maintain a tidy and organised stock warehouse, arranging stock as per guest and workshop requests.
• Update and maintain parts literature and related information to promote a speedy and effective service for all guests.
• Maintain an accurate account of stock via stock check and booking out procedures of parts.
• Process invoices for the purchase of parts to ensure the prompt receipt of payments when applicable.

Work Pattern

This is a permanent full-time position :

• Monday – Friday (08:00 – 18:00)
• Saturdays (08:00 – 13:00) on rota basis of 1 in 2

Required Qualifications and Attributes

• Full UK Driving Licence with no major endorsements
• Minimum of 1 year’s previous experience within a similar role (i.e., Customer Service, Service / Parts / Warranty Advisor) is essential
• Proven sales skills and excellent customer service experience and the ability to handle conflicting demands
• Possess excellent communication, organisation and inter-personal skills
• Be enthusiastic, respectful and friendly to guests and colleagues
• Possess a positive / can-do attitude
• Have the passion and ability to deliver an outstanding guest experience
• Possess high levels of integrity and drive to succeed
• Computer literate, including Microsoft Office