Aftermarket Sales Manager

tna solutions Pty Ltd.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food packaging company in Birmingham seeks an Aftermarket Sales Manager to enhance customer satisfaction and drive sales. The role involves managing aftermarket sales, building customer relationships, and promoting service contracts. Ideal candidates possess a technical background in the food industry and strong communication skills. Offering opportunities for career development and recognition programs, they also require permission to work in the UK.

Benefits

Professional and career development benefits

Birthday leave

Volunteering opportunities

International mobility opportunity

Qualifications

• Proven track record in selling technical aftersales products.
• Customer service skills with quick response to service calls.
• Able to present to customers competently.

Responsibilities

• Manage and drive aftermarket sales to meet financial targets.
• Build strong customer relationships through direct contact.
• Promote Aftermarket portfolio and develop sales strategies.

Skills

Mechanical/Electrical Engineering qualification

Technical aftersales sales experience

Customer service skills

Sales strategies knowledge

Excellent computer skills

Strong communication skills

Education

City & Guilds or equivalent

Tools

MS Office

ERP/CRM systems

Job description

Overview

The Company

Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional.

TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine, revolutionizing packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

Learn more at www.tnasolutions.com.

Job Details

We are looking for an Aftermarket Sales Manager, based in our Birmingham, UK office, with travel to customers as required. This role promotes aftermarket part and equipment sales while improving customer satisfaction. It will also drive and support aftermarket sales to meet and exceed branch financial targets.

The role will drive the Aftermarket Sales and Service department in a wide variety of activities including spare parts, product support for our national and international customer base. The Aftermarket Sales Manager must be able to work autonomously, possess outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach.

Specific Responsibilities

• Manage and drive aftermarket sales (spare parts kits, spare parts, upgrades, service contracts, on demand labour) to meet and exceed financial targets.
• Build and maintain strong, long-lasting customer relationships through direct contact and on-site visits.
• Actively promote TNA Aftermarket portfolio (eg Service Contracts, Upgrades, Spare Parts Kits) to our customers.
• Produce new revenue opportunities by developing sales strategies and analyzing potential sales opportunities.
• Identify and quote spare parts pricing and service contracts in a timely manner.
• Coordinate information, prepare and present reports on a weekly, monthly and ad-hoc basis as required.
• Achieve customer satisfaction through improvement of response times on quotes, meeting customer expectations for lead times and on-time shipments with the target DIFOT of 80-10-10.
• Engage in the development of Aftermarket presentations and sales materials in the interest of growing Aftermarket sales both with capital projects and after the sale.
• Lead and coordinate negotiations with customers for a successful close.
• Be involved with project sales, creating standard/critical spare parts kits for tna and vendor partner equipment.

Skills, Qualifications and Experience

• City & Guilds or equivalent qualification in Mechanical/Electrical Engineering
• Proven track record in selling technical aftersales products and services to an existing client base
• A technical background (specifically in the food/packaging industry) is advantageous
• High level of customer service skills and the ability to respond quickly to service/parts calls
• Sound knowledge of sales strategies to enable targets to be met
• Excellent computer skills e.g MS Office and ERP/CRM systems
• Strong written and verbal communication skills
• Competent in presenting to customers
• Driving license and passport is a requirement, along with the ability to travel at short notice locally and overseas when necessary.

Please note: in order to be considered for this role applicants must have permission to work in the UK.

Why work with us?

• Egalitarian company structure which empowers employees and nurtures leaders
• International mobility opportunity - Opportunity to travel in your job and see the world
• Professional and career development benefits and education investment
• Recognition program linked to health and lifestyle benefits
• Birthday leave
• Volunteering opportunities with the Nadia and Alf Taylor Foundation
• A company that truly values diversity

If you are a highly motivated and driven individual, then apply now by emailing your resume to [e-mail]