Aftermarket Operational Lead

Allstaff; England; On-site; GBP 34,000; Full time

Job summary

A leading recruitment agency is seeking an Aftermarket Operational Lead based in Bedford. The successful candidate will oversee operations, manage customer enquiries, and support cross-team coordination. This role requires proven experience in customer service and order management, with strong organisational skills and attention to detail. The position offers a salary of up to £34,000 per annum and full-time permanent hours.

Benefits

25 days holiday

Pension scheme

Life assurance 4x

Enhanced maternity/paternity leave

Free onsite parking

Employee assistance programme

Qualifications

• Proven experience in customer service, order management, or operations support.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee aftermarket operations and ensure accurate processing.
• Act as the first point of contact for enquiries and updates.
• Coordinate with teams to resolve queries and support invoicing.

Skills

Customer service

Order management

Strong organisational skills

Excellent communication

Attention to detail

Problem-solving mindset

Proficiency in Microsoft Office

Job description

Overview

We have an exciting opportunity for an Aftermarket Operational Lead based in Bedford to join one of our clients on a full-time permanent basis.

Summary of the Aftermarket Operational Lead

Salary: up to £34,000 per annum
Location: Bedford
Type of Contract: Permanent
Hours: Monday to Thursday 8:15am - 4:45pm, Fridays 8:15am - 1:45pm
Benefits: 25 days holiday, pension scheme, life assurance 4x, enhanced maternity/paternity leave, free onsite parking, employee assistance programme

Responsibilities

• Oversee aftermarket operations, ensuring customer orders, service requests, spare parts, and warranty claims are processed accurately and on time.
• Act as the first point of contact for aftermarket enquiries, providing updates on order status, lead times, and service schedules while maintaining strong customer relationships.
• Coordinate with engineering, service, supply chain, and finance teams to resolve technical queries, support accurate invoicing, and ensure compliance with quality standards.
• Monitor warranty data, supplier performance, and customer feedback to identify quality issues, drive root cause analysis, and support continuous improvement initiatives.
• Prepare reports and KPIs on backlog, forecasting, supplier trends, and operational performance to support business planning and decision-making.

Requirements

• Proven experience in customer service, order management, or operations support (ideally in an industrial or manufacturing environment).
• Strong organisational and time-management skills, with the ability to manage multiple priorities effectively.
• Acts with urgency, ownership, and accountability.
• Excellent communication and interpersonal skills with a strong customer focus.
• High attention to detail and accuracy in order processing, documentation, and reporting.
• Ability to identify and escalate quality issues promptly.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Problem-solving mindset with a drive for continuous improvement.

Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors.

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Thank you for your interest in the Aftermarket Operational Lead role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications we receive, it is with regret that we are unable to respond to all candidates directly. However, if you do not hear from us within seven days you have unfortunately been unsuccessful on this occasion.