Aftercare Engineer

Orion Electrotech Sales; Luton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A specialist manufacturer in the UK is seeking an Aftercare Engineer to join their team. You will be the main contact for global customers, helping them with technical issues related to complex machinery. This role entails diagnosing problems, preparing proposals, and managing projects, offering an opportunity to develop your career while providing tailored solutions that enhance customer satisfaction. The ideal candidate will have a degree in mechanical or electrical engineering and relevant experience in a manufacturing setting.

Qualifications

• Solid grounding in mechanical or electrical engineering from a manufacturing environment.
• Experience in diagnosing issues and proposing solutions.
• Ability to manage projects and customer accounts effectively.

Responsibilities

• Act as primary contact for global customers from inquiry to proposal.
• Diagnose issues and provide technical documentation.
• Prepare proposals and negotiate terms with customers.
• Manage projects while coordinating resources and timelines.

Skills

Problem solving

Customer relationship management

Technical documentation

Project management

Technical sales

Education

Degree in mechanical or electrical engineering

Tools

Epicor

Salesforce

Job description

Job Description

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish

Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

Were looking for a hands-on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting. This is not just a support role. Its a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

• ? What Youll Be Doing
• Act as the primary contact for global customers, from initial enquiry to final proposal.
• Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.
• Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.
• Prepare commercial proposals and negotiate terms that benefit both the customer and the business.
• Manage small-to-medium projects, coordinating resources and timelines.
• Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.

Collaborate with the Head of Commercial to grow Aftercare service...