Aftercare Engineer

Orion Electrotech Sales; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global manufacturing company in the United Kingdom is seeking an Aftercare Engineer to enhance customer satisfaction through technical expertise. In this role, you will be the primary contact for international clients, diagnosing issues and preparing proposals that benefit both parties. Ideal candidates will have a grounding in mechanical or electrical engineering, along with experience in a manufacturing environment. Join us to help customers maximize their machinery's performance through tailored solutions!

Qualifications

• Experience in a manufacturing setting is ideal.
• Hands-on approach to engineering tasks.
• Ability to convert technical opportunities into revenue.

Responsibilities

• Primary contact for global customers from enquiry to proposal.
• Diagnose issues and prepare technical documentation.
• Convert upgrade opportunities into revenue.
• Negotiate commercial proposals with customers.
• Manage small-to-medium projects.
• Maintain records in Epicor and Salesforce.

Skills

Problem-solving

Customer relationship management

Technical documentation

Education

Solid grounding in mechanical or electrical engineering

Tools

Epicor

Salesforce

Job description

Job Description

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish

Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

Were looking for a hands-on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting. This is not just a support role. Its a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

• ? What Youll Be Doing
• Act as the primary contact for global customers, from initial enquiry to final proposal.
• Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.
• Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.
• Prepare commercial proposals and negotiate terms that benefit both the customer and the business.
• Manage small-to-medium projects, coordinating resources and timelines.
• Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.

Collaborate with the Head of Commercial to grow Aftercare service...