After Sales Supervisor

Allstaff; Biggleswade; On-site; GBP 44,000 - 52,000; Full time

Job summary

A leading industry service provider is seeking an After Sales Supervisor in Biggleswade to oversee Field Service Engineers. The role involves managing workloads, ensuring tasks are documented correctly, and coordinating the delivery of spare parts. Candidates should have supervisory experience and excellent communication skills, along with a technical background in relevant industries. This position offers a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Attractive company pension scheme

Free fruit and drinks

Private healthcare

Training and development

Qualifications

• Technical background in a related industry.
• Experience managing teams effectively.
• Strong written and verbal communication skills.

Responsibilities

• Supervise Field Service Engineers.
• Monitor workload and inspection reports.
• Coordinate spare parts delivery.

Skills

Technical knowledge in plant, construction, or agriculture

Supervisory experience

Team management

Communication skills

IT skills

Job description

Overview

We have an exciting opportunity for an After Sales Supervisor based in Biggleswade for one of our clients on a full-time permanent basis.

Details

Salary: £44,000 - £52,000 per annum
Location: Biggleswade
Type of Contract: Permanent
Hours: 42 hours Monday - Friday

Responsibilities

• Supervise Field Service Engineers' time and workloads, including opening/closing of jobs, processing timesheets and inspection reports.
• Monitor the Engineer's time.
• Ensure parts are returned, cleaned, labelled and documented correctly.
• Communicate with Field Service Engineers, internal departments, suppliers and customers.
• Coordinate the delivery of spare parts.
• Ensure WIP and KPIs are met and maintained.
• Organise subcontractors when supporting customers or engineers.
• Manage the team, including conducting appraisals, return to work interviews and performance reviews.

Requirements

• Technical background within the plant, construction or agriculture industry.
• Proven Supervisory experience within a similar role.
• Experience managing and leading a team.
• Experience liaising with and managing Engineers' time and workload.
• Excellent communication skills, both written and verbal.
• Strong IT skills.
• Full clean driving licence.

What our Client offers

• Competitive salary
• Attractive company pension scheme
• Free fruit and drinks
• Private healthcare
• Training and development