After-Sales Officer

First Military Recruitment; Bristol; On-site; GBP 28,000; Full time

Job summary

A leading recruitment firm is seeking an After-Sales Officer located in Bristol, England. The ideal candidate will possess strong organizational skills, have experience in customer service, and be proficient with IT systems. Responsibilities include processing orders, picking and packing maintenance parts, and assisting with shipments. The role offers full-time hours from Monday to Friday, 24 days annual leave, and a friendly working environment.

Benefits

Two paid daily tea breaks

24 days annual leave plus bank holidays

Overtime opportunities

Training in product knowledge

Qualifications

• Experience in customer service or after-sales support.
• Ability to operate pallet trucks safely.
• Experience with shipping, couriers, or export processes is desirable.

Responsibilities

• Process daily after-sales orders and input data accurately.
• Pick, pack, and check maintenance parts for dispatch.
• Assist with loading and unloading equipment.
• Measure, book, and prepare shipments accurately.
• Produce accurate invoicing and maintain documentation.
• Work independently and with production and office teams.

Skills

Strong organisational skills

Customer service experience

Confident with IT systems

Accurate picking and packing skills

Good literacy and numeracy

Forklift license (advantage)

Professional telephone manner

Experience with shipping processes

Ability to work in a team

Physically fit

Education

GCSE grade C / 4 or equivalent

Job description

After‑Sales Officer

Job Ref : AL901 Consultant : Alex Lyons Sector : Engineering, Manufacturing Salary : £27,500 per year

Location: Bristol, England

Location: Bedminster, Bristol

Salary: £27,500+ per annum (depending on experience)

Duties & Responsibilities

• Process daily after‑sales orders and accurately input data into internal systems.
• Pick, pack and check maintenance parts and spares for dispatch.
• Assist with loading and unloading equipment, including items from trailers.
• Measure, book and prepare shipments, including palletising, wrapping, strapping and labelling goods.
• Arrange courier or freight collections and dispatch parcels, including export shipments where required.
• Produce accurate invoicing and maintain correct supporting documentation.
• Work both independently and alongside production and office teams to meet customer deadlines.
• Support occasional small assembly tasks as required.

Skills & Experience

• Strong organisational skills with an unflappable and proactive work ethic.
• Experience in customer service or after‑sales support.
• Confident using IT systems with the ability to learn in‑house software.
• Accurate picking, packing and stock‑handling skills.
• Good literacy and numeracy (GCSE grade C / 4 or equivalent).
• Ability to operate pallet trucks safely; forklift licence is an advantage.
• Professional and polite telephone manner.
• Experience with shipping, couriers or export processes is desirable.
• Ability to work well both independently and within a team.
• Physically fit and comfortable in both office and factory environments.

Benefits

• Full‑time hours : Monday–Friday, 8.30am–5pm (37.5 hours per week).
• Two paid daily tea breaks.
• 24 days annual leave plus bank holidays (32 days total).
• Overtime opportunities at time‑and‑a‑half (subject to business needs).
• Training provided in product knowledge and in‑house systems.
• Friendly and dynamic working environment.