Advanced Services Engineer

Varonis; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions company in the United Kingdom is looking for an Advanced Services Engineer. The role focuses on optimizing customer product use through remote and on-site assistance, addressing security issues, and providing solutions. Successful candidates will have 5+ years of relevant experience and expertise in cloud technologies such as Microsoft 365, Azure, and AWS. Strong interpersonal skills and customer service orientation are essential for this role.

Qualifications

• 5+ years of related experience required.
• Experience in cloud services such as AWS and Azure.
• Strong interpersonal, multitasking, and organizational skills.

Responsibilities

• Gather and analyze customer environment information.
• Assess and present hardware/software requirements.
• Advise on security best practices.

Skills

Customer service skills

Interpersonal skills

Multitasking

Organizational skills

Education

Undergraduate degree

Tools

Microsoft 365

Azure

Google Cloud

AWS

Amazon S3

Salesforce

Microsoft Purview

Job description

Advanced Services Engineer

Summary

The Advanced Services Engineer gets our customers to a point where they can realize value from the products that they purchased. By deploying, optimizing, and performing value added activities, the ASE bridges the gap between our customer’s needs and our products’ robust capabilities. Our focus is on meeting our customers’ needs and use cases through both remote and on-site work.

Responsibilities

• Gather and analyze information about a customer’s environment
• Effectively assess and present hardware and software requirements
• Understand customers’ security pain points and deploy product-based solutions
• Advise customers about security best practices
• Manage, track, and report on the progress of your engagements
• Perform remediation projects/engagements with customers
• Prevent or solve customers’ product related problems on clients’ systems remotely and onsite

Requirements

• Undergraduate degree
• 5+ years of related experience
• Experience with Microsoft 365, Azure, Google, AWS, Amazon S3, Salesforce.
• Good knowledge of Microsoft Purview
• Excellent interpersonal, multitasking, and organizational skills
• Outstanding customer services skills
• “Please the customer” mentality
• Sense of humor

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.