Adult Services Transport Assistant

Hampshire County Council; Winchester; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A leading local authority in the UK is seeking an Adult Services Transport Assistant to join their team in Winchester. The role involves liaising with stakeholders, procuring transport, and ensuring value for money service delivery. Ideal candidates will have strong administrative and communication skills, be flexible in their approach, and enjoy problem-solving. This position offers a supportive and collaborative work environment with hybrid working options and comprehensive benefits.

Benefits

Holiday entitlement

Pension scheme

Flexi-time scheme

Family friendly policies

Interest-free travel loans

Discounts

Qualifications

• Proven administrative and organisational skills.
• Ability to exercise discretion regarding sensitive tasks.
• Strong collaborative skills as a team player.
• Excellent communication skills for positive relationships.
• Sound IT skills for accurate information recording.

Responsibilities

• Liaise with stakeholders for transport provision.
• Procure and award transport in line with standing orders.
• Record and respond to complaints to improve services.
• Accurately record transport and expenditure in systems.

Skills

Administrative skills

Organisational skills

Communication skills

Collaborative skills

IT skills

Job description

Adult Services Transport Assistant

Job Reference: HCC622974
Salary Range: £27,780 - £30,564 pro-rata, per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: Full and part-time hours are available
Contract Type: Temporary until 31 March 2028
Closing Date: 4 January 2026
Interview Date: 15 January 2026

An exciting opportunity has arisen for an Adult Services Transport Assistant to join our Adult Services Transport team at Hampshire County Council.

Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference?

The Role:

The Adult Services Transport team provides a high level of customer service to Adults’ Health and Care by procuring safe, appropriate and value for money transport for their clients. This is achieved by providing a key front line customer interface for Adults’ Health and Care social workers and innovative transport solutions to their clients.

The team organises transport on behalf of Adults' Health and Care. If you are flexible in your approach, enjoy problem solving, customer service and working as part of a team then we'd like you to join us. In return we can offer you a friendly team and the feeling that you are making a difference to the residents of Hampshire every day.

Whilst this role is generally office based in Winchester, it is currently being carried out through a mixture of days in the office and working from home. Full equipment will be provided to enable home working.

What you’ll do:

• Liaise with a wide range of stakeholders to manage the provision of transport required for individual passengers, responding to transport requests and ‘on the ground’ operational issues
• Procure and award all transport in line with the County Council’s standing orders, ensuring value for money
• Record and respond to complaints and take necessary action to maintain and improve transport services
• Accurately record all transport and expenditure in relevant computer systems

What we’re looking for:

• Proven administrative and organisational skills with the ability to work calmly under pressure and the ability to prioritise own workloads
• Ability to exercise discretion regarding sensitive tasks
• A team player with strong collaborative skills
• Excellent communication skills for building positive relationships with a diverse range of people, including colleagues, operators and day centres
• Sound IT skills and able to accurately record information

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.