Adult / Paediatric Administrator / Crisis Worker

Mountain Healthcare; Arnold; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in the United Kingdom is seeking a detail-driven Adult & Paediatric Administrator / Crisis Worker for their Sexual Assault Referral Centre. This role involves managing patient records, coordinating appointments, and supporting patients during sensitive moments. Candidates should have strong organisational skills, a minimum of 12 months' administrative experience, and an understanding of safeguarding. Flexible working arrangements and training opportunities are provided to support the right individual in a compassionate and dedicated team.

Qualifications

• Minimum 12 months of experience in an administrative role.
• Knowledge of the health, police or public sector environment.
• Experience working with children or young people (desirable).

Responsibilities

• Manage patient records and administrative processes.
• Handle incoming calls, emails and referrals with professionalism.
• Support ISO 15189 and UKAS accreditation processes.

Skills

Organisational skills

Interpersonal skills

IT literate

Understanding of safeguarding

Education

GCSE English and Mathematics at Grade C/4 or equivalent

Educated to A Level or NVQ 3 (desirable)

Tools

Word

Excel

Teams

Job description

Overview

Make a difference where it matters most. At Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.

We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.

Responsibilities

• Manage patient records and administrative processes in line with data protection and safeguarding standards
• Handle incoming calls, emails and referrals with professionalism and empathy
• Coordinate appointments and liaise with police, medical staff and partner agencies
• Order and manage stock and equipment to ensure smooth service delivery
• Support ISO 15189 and UKAS accreditation processes through accurate record keeping
• Provide a welcoming environment for patients and families, assisting clinicians during examinations when required

You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities.

This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes.

Flexible working, including part-time and job share will be considered.

Shift Hours - 8 hours. 1am-9am, 9am-5pm and 5pm - 1am.

Essential

• GCSE English and Maths at Grade C/4 or equivalent
• Minimum 12 months’ experience in an administrative role
• Knowledge of the health, police or public sector environment
• Strong organisational skills and ability to work in a multi-agency setting
• Good interpersonal skills
• IT literate with experience using Word, Excel and Teams
• Understanding of safeguarding

Desirable

• Educated to A Level or NVQ 3
• Experience working with children or young people, either directly or with partner services