Admissions Operations Lead – SITS & Data

Univeristy of Dundee; Dundee; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading UK university in Scotland is seeking an experienced Service Delivery Manager to lead the Operations Team for the Student Management System. This role involves managing day-to-day operations, ensuring compliance with data standards, and supporting admissions processes. The ideal candidate will have experience in team management, student management systems, and data handling, alongside a commitment to customer service. The position also offers opportunities for hands-on training and support during busy admissions periods.

Benefits

Family friendly policies

Inclusive staff networks

Full range of disability services

Qualifications

• Experience using student management systems (preferably Tribal SITS).
• Understanding of applicant journey stages.
• Experience in managing technical teams.

Responsibilities

• Develop project proposals to meet system needs.
• Lead the Operations Team to ensure delivery of objectives.
• Provide support during peak admissions periods.

Skills

Team management

Data management

Systems and process understanding

Project management

Customer service

Education

Degree level education or relevant work experience

Tools

Tribal SITS

Microsoft Office

Power BI

Job description

A leading UK university in Scotland is seeking an experienced Service Delivery Manager to lead the Operations Team for the Student Management System. This role involves managing day-to-day operations, ensuring compliance with data standards, and supporting admissions processes. The ideal candidate will have experience in team management, student management systems, and data handling, alongside a commitment to customer service. The position also offers opportunities for hands-on training and support during busy admissions periods.