Admissions Hospitality Assistant (P / T)

Student Activities Board; Grantham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious educational institution is seeking an Admissions Hospitality Assistant to join their team. This part-time role requires a high school diploma and at least one year of relevant experience. The candidate will be responsible for greeting visitors, coordinating campus events, and providing exceptional customer service. You will thrive in a dynamic environment and contribute to making lasting impressions on prospective students. This role is ideal for individuals who enjoy working in education and hospitality.

Qualifications

• At least one year of experience in customer service, hospitality, administrative support, or event coordination.
• Experience with front-desk responsibilities, phone support, and managing schedules.
• Comfortable with Microsoft Office Suite.

Responsibilities

• Greet visitors with warmth and professionalism.
• Coordinate life-changing campus experiences.
• Support memorable events with logistical coordination.

Skills

Customer service skills

Event coordination

Communication skills

Organizational skills

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Associate's or Bachelor's degree in hospitality management, communications, education, or related field

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)

Job description

Overview

Admissions Hospitality Assistant (P/T)

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Position Details

Classification Details

FLSA Status Non-Exempt

Position Information

Position Title Admissions Hospitality Assistant (P/T)

Position Type Staff

Employee Group Staff

Time Status Part-Time

Time Category Part Time (1000-1559 hours)

Annual Hours 1040

# of Months 12

Hours Per Week 20 (Mon.-Fri. from 1pm - 5pm)

Work Dates July 1 – June 30

Campus Main Campus (Grantham)

Position Description

Position Summary

Join our vibrant Admissions team as a professional face of our university! As our Admissions Hospitality Assistant, you’ll create those impactful first impressions that help students choose their dream school. You’ll coordinate campus events, guide prospective families through important decisions, and be part of a supportive team that values diverse perspectives and experiences. This family-friendly role offers afternoon hours (perfect for morning commitments!), variety in your daily tasks, and the satisfaction of directly impacting students’ futures. We particularly value backgrounds that bring unique perspectives to enhance our team’s ability to connect with all families.

Education

Education Required High school diploma or equivalent

Education Preferred Associate’s or Bachelor’s degree in hospitality management, communications, education, or related field.

Experience

Experience Required

• At least one year of experience in customer service, hospitality, administrative support, or event coordination (any setting welcome!)
• Experience with front-desk responsibilities, phone support, and managing schedules
• Comfortable with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and enjoy learning new technology

Experience Preferred

• Two or more years in admissions, higher education, hospitality, or customer service
• Experience coordinating campus visits, events, or professional scheduling
• Background working with young people in educational, mentoring, or developmental settings
• Experience managing classroom-like logistics or coordinating activities for groups
• Familiarity with CRM systems, databases, and event scheduling software (we’ll provide training!)
• Experience mentoring student workers or young people
• Bilingual in English and Spanish

Skills, Characteristics Required For Position

You’d be a good fit if you thrive in dynamic environments where every day brings new challenges and opportunities to make a real impact. We’re looking for someone who genuinely enjoys building relationships with people from all backgrounds—whether that’s calming nervous first-time visitors, celebrating with excited families, or collaborating with colleagues across campus. You’ll love this role if you’re the type of person who takes pride in being the professional who makes complex operations look effortless while creating those “wow” moments that help students fall in love with our university.

Hospitality & Customer Service

• Create welcoming environments and excel at putting people at ease
• Adapt communication style effectively for different audiences – from anxious teenagers to proud grandparents
• Skilled at reading situations, handling unexpected challenges, and navigating cross-cultural interactions with professionalism
• Take pride in delivering exceptional experiences that exceed expectations

Organizational & Administrative Excellence

• Excel at managing multiple priorities and bringing strategic organization to busy environments
• Maintain accurate records with precision and analyze processes to continuously improve operations
• Have a keen eye for ensuring all materials represent our university at the highest standard

Event Coordination & Problem-Solving

• Skilled at project planning and developing efficient solutions for complex logistical challenges
• Build strong working relationships, communicate effectively across departments, and facilitate group conversations
• Anticipate problems and implement creative, strategic solutions

Technical & Collaboration Skills

• Proficient with Microsoft Office Suite and learn new software systems quickly (full CRM and scheduling training provided)
• Work well with student workers and colleagues, providing guidance and support as needed
• Adapt well to changing priorities, take initiative, and bring unique perspectives that enhance team effectiveness

Professionalism & Reliability

• Dependable and punctual – our team and visitors count on consistent presence
• Handle confidential information with discretion and maintain professional boundaries
• Proud to represent our university and embody our values in every interaction
• Bring strong work ethic and genuine enthusiasm to support our mission of helping students find their path

Special Working Conditions

Some UPS packages may require light lifting of boxed materials (20 lbs.).

Duties

Essential Employee N/A

Primary Duties

Hospitality & Front Desk Management

• Be the welcoming face of our university – greet visitors with warmth and professionalism, ensuring every family feels valued from the moment they arrive
• Create an inviting atmosphere – maintain our reception area as a beautiful, organized space stocked with current materials and refreshments that reflect our university’s excellence
• Connect families with the right resources – handle incoming calls and inquiries with expertise, providing accurate information and directing families to the perfect next steps in their journey
• Keep our operations running smoothly – coordinate daily mail processing and supply management to ensure seamless office functions

Campus Visits & Event Support

• Coordinate life-changing campus experiences – work with a team to schedule and track prospective student visits, helping families plan their perfect campus exploration
• Support memorable events – provide administrative and logistical coordination for all visits and special events
• Master complex event logistics – manage scheduling and coordination for specialty appointments during our eight annual scholarship event days, collaborating with the Director of Admissions Hospitality, Assistant Director, and scholarship liaisons
• Build campus partnerships – coordinate appointment scheduling with campus partners for visit and event days
• Ensure polished communications – review and refine all visitor-facing materials to maintain our professional brand and clear messaging
• Mentor student staff – guide student workers in visit operations and event preparation, helping them develop valuable professional skills
• Create seamless group experiences – assist with group visit planning and maintain comprehensive documentation

Admissions Office Administration

• Keep our team organized and efficient – maintain and manage the master daily schedule for Admissions team members, coordinating appointments and tracking travel to ensure optimal office coverage
• Anticipate office needs – monitor equipment and supplies, proactively placing orders to keep everything running smoothly
• Support strategic initiatives – provide high-level administrative support to Admissions, Enrollment Technology, and Communications teams through data entry, project coordination, and special projects
• Provide reliable daily support – maintain consistent attendance as a critical part of our front-office operations

Secondary Duties

• Other Administrative & Operational Support – support travel administration, manage travel expense approvals, process check requests for college fairs, and other administrative needs
• Maintain professional resources – keep staff business cards current and well-stocked
• Coordinate space and logistics – manage room reservations for Enrollment Management staff and events, serving as primary contact for PAWC 310 requests and maintaining organized scheduling systems

Posting Details

Posting Date 09/09/2025

Open Until Filled Yes

Application Deadline

Diversity

Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission … Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter/Letter of Interest
• Resume

Optional Documents

Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300

Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900

EEO statements and related materials are retained as part of the posting.