Admissions Coordinator

University of Sunderland; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK university is seeking an Admissions Coordinator to provide clerical and administrative support for admissions activities. The role requires strong organisational and communication skills, with a focus on delivering excellent service to applicants and working collaboratively within a team. Successful candidates will thrive in a busy environment and have a passion for enhancing the student experience.

Benefits

31 days annual leave plus 5 closure days

Access to pension scheme

Discounted private medical insurance

Discount membership for CitySpace Fitness

Online discounts at hundreds of retailers

Qualifications

• Experience in administrative processes in a customer-facing office environment.
• Ability to adapt to changing systems and platforms.
• Experience in providing clerical and administrative support.

Responsibilities

• Provide clerical and administrative support for admissions activities.
• Assist with immigration compliance tasks.
• Deliver excellent service provision to applicants.

Skills

Organisational skills

Communication skills

Customer service experience

Flexibility

Team collaboration

Job description

Admissions Coordinator – Responsibilities and Qualifications

Do you thrive on working with others to offer aspiring students a fair, professional and engaging experience, giving great advice and offering a warm and friendly point of contact? Are you a team player who really enjoys making and developing meaningful relationships with colleagues, working together to find solutions and develop your service? Can you take responsibility for enquiries and issues, seeing things through and suggesting enhancements? If so, we'd love to hear from you. As an Admissions Coordinator, you'll provide clerical and administrative support for key activities, providing an admissions service to applicants and carrying out immigration compliance tasks. You'll be responsible for delivering excellent service provision and supporting colleagues with continuous improvement, placing the student experience at the heart of what we do. What you can bring Successful candidates will have experience of working with administrative processes in a customer facing office environment. The roles require applicants who thrive in a busy team environment, who enjoy interacting and supporting a wide range of people and who are flexible and responsive to customer needs. Strong organisational and accuracy skills are essential alongside the ability to adapt to changing systems and platforms and work and communicate successfully across both face to face and virtual channels. As a member of Student Journey, you will be part of a Service that provides a wide range of professional services, support and guidance to students. We actively encourage our staff to get involved and collaborate in projects across the Service and we are committed to delivering high quality professional services in support of an excellent student experience, support open days, confirmation and clearing activities and immigration compliance tasks.

The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 30 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city. The University of Sunderland is in an exciting phase of its development with a new vision and redefined strategic ambitions designed to take advantage of the ever-changing higher education landscape at home and overseas.

Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.

Benefits

• Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
• Enrolment into our pension scheme, ensuring your financial security for the future.
• Access to our "My Lifestyle Benefits Platform", where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
• Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well‑being.
• Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state‑of‑the‑art facility for sports and social activities.

Equality, Diversity & Inclusion

We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society. Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us. Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.