Admissions Assistant

Chester Zoo; Chester; On-site; GBP 13,000; Part time

Job summary

A renowned wildlife park in Chester is looking for friendly and confident Admissions Assistants to join their busy team. The role involves providing exceptional service at admission lanes and ticket sales while handling inquiries via phone and email. You will assist in various Zoo events and occasionally fulfill cleaning duties. Candidates must be organized, IT literate, and able to work flexible shifts, including weekends. Competitive benefits include a salary of £12,698.40 per annum, an employer pension scheme, and a staff pass for zoo visits during time off.

Benefits

33 days annual leave pro rata

Healthcare plan access

Employer contributory pension scheme

Staff pass for zoo visits

Qualifications

• Experience in a sales/customer experience environment delivering exceptional service.
• Experience in a fast-paced call centre handling inbound and outbound calls.
• Experience in complaint handling and service recovery.
• Good organizational capability to assist in monitoring KPIs.

Responsibilities

• Assist in delivering world-class visitor experience at the Zoo.
• Support ticket sales and answer guest enquiries via phone and email.
• Involved in cleaning duties and Zoo event support.
• Organize team breaks and provide support to colleagues.

Skills

Customer service experience

Sales experience

Conflict resolution

Organizational skills

Confident with IT systems

Cash handling

Teamwork

Flexibility

Tools

Microsoft Excel

Microsoft Word

EPOS systems

Job description

We have an exciting opportunity for friendly, confident and passionate individuals to join our busy Admissions team and support us in our delivery of a world class visitor experience. Our Admissions Assistants are often the first people our guests come into contact with at the Zoo; whether that be on the day at our Admission Lanes, at our Ticket Sales windows or by answering their email enquiries and phone calls pre/post visit. Our Admissions Assistants are also involved in the sale and delivery of commercial products and services. The role includes working during Zoo events throughout the year such as Afterglow and our Lanterns and Light Christmas event. The role also involves some cleaning duties. What makes Chester Zoo a great place to work? As the UK s biggest and best zoo, we have ambitious goals, exciting plans, and there s always lots going on here. We re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development.

• Experience working in a sales/customer experience environment; confident and able to deliver exceptional service face to face, over the phone and via email.
• Experience in a fast-paced call centre environment handling inbound and outbound phone calls.
• Experience in complaint handling, conflict resolution and service recovery.
• Good organisational capability, with the competence to organise team breaks, assist in the monitoring of KPIs and support colleagues.
• Confident using IT systems including an excellent understanding of Microsoft Word, Excel and Outlook and use of EPOS systems.
• Cash handling experience.
• Comfortable working for long periods on your feet in static positions in an outdoor environment.
• A team ethic, flexible and willing to take on any task assigned.
• Valid right to work in the UK
• Permanent contract
• 20 hours per week, worked 5 days out of 7 including weekends and bank holidays. These shifts tend to fall between 8:00am and 6:00pm, however, there are occasions where the shifts will begin later in the afternoon for events when required, these shifts normally fall between 12:00pm and 10:30pm.
• Opportunity to work overtime up to a maximum of 40 hours per week based on operational requirements throughout the year.
• 33 days annual leave pro rata
• Salary of 12,698.40 per annum
• Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
• Access to healthcare plan
• Employer contributory pension scheme